Prescription Fill (RxFill) Status Notifications

NextGen® Enterprise EHR Help

Electronic Prescribing (eRx) Refill Requests

When you electronically submit patient medication prescriptions to a pharmacy, you may receive a refill request from that pharmacy. These refill requests are unsolicited and until you respond to a request, you have no other interaction with the pharmacy that requested the refill. Each refill request creates a task in the Workflow module and the Manage Refills window in the Medications module. For more information on working with eRx refill requests in the Medications module, go to the NextGen Healthcare Success Community, and download the latest Medications and Medication Allergies Modules User Guide forNextGen®Enterprise EHR and ePrescribing User Guide forNextGen®Enterprise EHR. NextGen® Enterprise EHR evaluates the status of the medication in the patient's chart. If the request can be matched to an existing patient, the information appears with the option to approve or deny the request. An alert appears if a matched refill request is linked to an inactive medication. Note: A mismatch

NextGen® Enterprise EHR Help

Workflow of RxFill Indicator Change

Before you begin The provider enrolls to the RxFill and RxFill Indicator Change Retail Service Level in File Maintenance. The pharmacy sending the RxFill notifications enrolls to the Rx Fill and Rx Fill Indicator Change Retail Service Level in File Maintenance. The latest version of NextGen® Communication Services supporting RxFill is installed. The provider's high level workflow to send RxFill Indicator change XML messages to the pharmacy is discussed in this section. The provider can change the existing type of RxFill notifications received from the pharmacy. RxFill Indicator change XML message for a medication is sent to the pharmacy. Open the Medication module. Select the medication due for refill request approval. The enrolled provider checks if the medication prescription Last Audit status is eRx, Print or Fax. Note: The provider updates or saves the RxFill notifications only if both the provider and pharmacy are enrolled for the RxFill service level. If the provider does not hav

NextGen® Enterprise EHR Help

Receive Rx Fill Notification Messages

The administrator and the user setup is required to receive Rx Fill notification messages. The administrator should do the following: Enroll the provider for Rx Fill and Rx Fill Indicator Change Retail Service Level in File Maintenance. Enroll the Surescripts provider for Rx Fill. Verify that the retail pharmacy participates in Rx Fill transaction. To update pharmacy records, perform a pharmacy download. Make sure NextGen® Communication Services(NCS) is running. You do not need to make changes to the processes. Each user that wants to see the Rx Fill notifications in the Medications Module must add the RxFill Status column in the Medications module > Grid Preferences. For more information on the Grid Preferences, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR. Parent topic: Prescription Fill (RxFill) Status Notifications

NextGen® Enterprise EHR Help

Rx Fill Notification Messages

RxFill messages provide a prescriber dispensing activity information for a prescription. The provider can select the type of RxFill notifications they want to receive from a pharmacy for a patient. If a patient forgets to pick up the medication on time, a provider will receive a not dispensed RxFill message for that prescription initially, followed by a dispensed RxFill message when the patient picks up the medication. The Rx Fill notification message types are: Rx Fill Notification Message Description All Filled Statuses Notify the prescriber about all the fill statuses. All Fill Statuses without Transferred Notify the prescriber about all fill statuses except transferred status. Dispensed and Partially Dispensed Notify the prescriber that a prescription has only been dispensed or partially dispensed. For example, the patient picked up only 15 of 30 tablets. The pharmacy would send the Dispensed status message when the patient returns to pick up the remaining tablets. Partially Dispen

NextGen® Enterprise EHR Help

View RxFill History

You can review the full history of prescription fill status notifications. The history enables you to see details about the medications the patient has picked up from the pharmacy. In the medication grid, right-click a medication, and then select RxFill History. The RxFill History window opens and displays all successful RxFill status messages for the selected medication. You can also view the RxFill history by select the RxFill History link in the Medications module. Select a row in the Historical grid to view the details for the RxFill status message. Additional details appear in the bottom half of the window. A RxFill Notification Change History link has been added in the RxFill History window to capture all changes related to RxFill notifications. This allows a provider to see the prescriber and time the RxFill notifications were changed for any given medication. Parent topic: Prescription Fill (RxFill) Status Notifications Parent topic: Medications Module

NextGen® Enterprise EHR Help

Workflow of RxFill

Before you begin The provider enrolls to the Rx Fill and Rx Fill Indicator Change Retail Service Level in File Maintenance indicating that the provider has agreed to receive RxFill notifications. The provider should add RxFill Status to their display Grid Preferences to see RxFill statuses in the Medication module. Note: RxFill notifications should be disabled for inactive medications. If the RxFill notification has not been received, then the RxFill Status is blank instead of showing No Status. The provider has the option to unenroll from the RxFill Service Level in File Maintenance The pharmacy sending the RxFill notifications enrolls to the Rx Fill and Rx Fill Indicator Change Retail Service Level in File Maintenance. The latest version of NextGen® Communication Services supporting RxFill is installed. The provider's high level workflow to send RxFill notifications received from the pharmacy to get only the relevant notifications needed for the patient. The RxFill transaction messag

Prescription Fill (RxFill) Status Notifications

Recommendations

Electronic Prescribing (eRx) Refill Requests

Workflow of RxFill Indicator Change

Receive Rx Fill Notification Messages

Rx Fill Notification Messages

View RxFill History

Workflow of RxFill

Electronic Prescribing (eRx) Refill Requests

Workflow of RxFill Indicator Change

Receive Rx Fill Notification Messages

Rx Fill Notification Messages

View RxFill History

Workflow of RxFill