NextGen Knowledge Center

Rx Fill Notification Messages

RxFill messages provide a prescriber dispensing activity information for a prescription. The provider can select the type of RxFill notifications they want to receive from a pharmacy for a patient. If a patient forgets to pick up the medication on time, a provider will receive a not dispensed RxFill message for that prescription initially, followed by a dispensed RxFill message when the patient picks up the medication. The Rx Fill notification message types are:

Rx Fill Notification MessageDescription
All Filled StatusesNotify the prescriber about all the fill statuses.
All Fill Statuses without TransferredNotify the prescriber about all fill statuses except transferred status.
Dispensed and Partially DispensedNotify the prescriber that a prescription has only been dispensed or partially dispensed. For example, the patient picked up only 15 of 30 tablets. The pharmacy would send the Dispensed status message when the patient returns to pick up the remaining tablets.
Partially Dispensed and Not DispensedNotify the prescriber that a prescription has only been partially dispensed or not dispensed.
Not Dispensed and TransferredNotify the prescriber that the pharmacy did not dispense a previously filled medication and then returned it to stock or transferred it to another pharmacy.
Not DispensedNotify the prescriber that the pharmacy did not dispense a previously filled medication and then returned it to stock. This notification could be sent, for example, when a patient does not pick up the medication.
Cancel All Fill StatusesCancel all Fill statuses, therefore the provider will not be notified of any RxFill notifications.