Message Manager View Overview

NextGen® Enterprise EHR Help

Clinical Tasking

A patient's Inclusion or Exclusion List may restrict your access to clinical tasks. If you are a workflow delegate for another user or provider, you may not be able to access the same patient tasks as that person. If you do not have access to a patient, the Restricted message appears under the Patient Name, Subject, and Description columns. For more information on Inclusion and Exclusion List viewing restrictions, go to the NextGen Healthcare Success Community, and download the following documents: System Administrator Guide forNextGen®Enterprise Patient Demographics Guide forNextGen®Enterprise Orders Module User Guide forNextGen®Enterprise EHR Assigning tasks to other users, as well as accepting, declining, or deleting tasks, requires different levels of user rights. Contact your system administrator for your user-specific rights and permissions. When you select the Clinical Tasking tab in the Workflow module, you can view your tasks, applicable appointments, and demographic informati

NextGen® Enterprise EHR Help

NextGen® PxP Portal

NextGen® PxP Portal NextGen® PxP Portal The NextGen® PxP Portal messages window opens in the Patient Portal tab in the Workflow module. Note: The Patient Portal tab does not appear if the NextGen® PxP Portal license has expired. This window provides the following message categories to manage correspondence of patients enrolled in NextGen® PxP Portal. Communications. Enables you to view, send, draft (save unsent messages), and respond to patient's messages. Prescriptions. Enables you to view and respond to patient's prescription requests. Appointments. Enables you to view and respond to patient's appointment requests. Online Forms. Enables you to review and import patient's completed online forms. You can also add these items to a patient’s chart. To view all communication sent and received through NextGen® PxP Portal in one view for the selected patient, you can select the Patient-Specific toggle. The count of unread or unsent messages in the Communications, Prescriptions, and Appointm

NextGen® Enterprise EHR Help

Message Manager View Prerequisites

For the Message Manager View tab to appear in the Workflow module, ensure that: The NextGen® Clinical Message Manager application is installed. The following access rights must set to Yes for your account: OPERATIONS > Clinical Message Manager OPERATIONS > Clinical Message Manager > Allow Message Manager View in EHR To view orphaned messages, the following access right must be set to Yes for your account: OPERATIONS > Clinical Message Manager > View Orphaned Records For more information, go to NextGen Healthcare Success Community, and download the latest System Administrator Guide forNextGen®Enterprise. Parent topic: Message Manager View Overview

NextGen® Enterprise EHR Help

View Message Statistics

You can view counts of the total number of pending messages for each category in the NextGen® Clinical Message Manager. From the Message Manager View tab, select Clinical Message Manager in the left pane, if it is not already selected. The right pane displays a count of the pending messages in each category, grouped into rows by dates, with totals at the bottom. To control whether the display includes orphaned messages, select or clear the Include Orphaned Rows check box. Note: This check box is available for use only if the View Orphaned Records access right is enabled for your account. Otherwise, the Include Orphaned Rows check box is cleared and cannot be selected. You can configure a default value for the Include Orphaned Rows check box in the Message Manager View preferences. To sort the list, select any column header (such as Date, Lab Results, and so on). To reverse the sort order, select the column header again. Parent topic: Message Manager View Overview

NextGen® Enterprise EHR Help

Access NextGen® Clinical Message Manager Application

After viewing message statistics, message details, or transaction history, you can run the NextGen® Clinical Message Manager to view further message details or to process and correct a message so it can be imported. On the Message Manager View tab, select the Clinical Message Manager . If the NextGen® Clinical Message Manager is already running on your current Microsoft® Windows® session, a warning message appears. Select OK and use the Windows Taskbar to switch to the NextGen® Clinical Message Manager application. Otherwise, the NextGen® Clinical Message Manager opens. For more information, go to NextGen Healthcare Success Community and, download latest NextGen Clinical Message Manager User Guide forNextGen®Enterprise. Parent topic: Message Manager View Overview

NextGen® Enterprise EHR Help

View Transaction History for Messages

The transaction history shows how many messages were processed by particular NextGen® Clinical Message Manager users on dates in the recent past. From the Message Manager View tab, select Clinical Message Manager in the left pane, if it is not already selected. If the Display Transaction History Information preference is enabled, a list of the count of transactions appears at the bottom of the right pane. The list is organized by date, user name, and message category ( Lab Results, Documents, and so on). To specify the length of the date range, select the Change Display Filter button, and then use the slider to choose how many days to include. The maximum is 30 days. Select OK. To sort the list, select any column header (such as Date, Lab Results, and so on). To reverse the sort order, select the column header again. Parent topic: Message Manager View Overview

Message Manager View Overview

Recommendations

Clinical Tasking

NextGen® PxP Portal

Message Manager View Prerequisites

View Message Statistics

Access NextGen® Clinical Message Manager Application

View Transaction History for Messages

Message Manager View Overview

Clinical Tasking

NextGen® PxP Portal

Message Manager View Prerequisites

View Message Statistics

Access NextGen® Clinical Message Manager Application

View Transaction History for Messages