NextGen Knowledge Center

Remove a Provider Communication Documented Earlier

  1. On the SOAP template, select to open the navigation bar.
  2. Select the Provider Comm icon.
    The Provider Communication template opens.
  3. To select another date, select the Date field and select a date from the on-screen calendar.
  4. Highlight the row to delete in the Provider Communications grid.
    Details for the row appear in the fields above the grid, and the Remove button is enabled.
  5. Select the Remove button.
    The selected communication no longer appears in the grid when the option to Show Active records is selected, and the Remove button is disabled.

    The selected communication appears in the grid when the option to Show All or Deleted records is selected, and includes the following information for the audit log: the Date and Time fields display when the deletion was done, the Status field displays deleted, the Edited by field displays the name of the user who deleted the record, and the Audit values field displays the values that changed between the former entry and the current one.

  6. If you are finished documenting communications, save and close the template.
Remove a Provider Communication Documented Earlier