Alerts Table

	Column	Description
A	Status	Indicates whether the alert is enabled or disabled.
B	Name	The name of the alert.
C	Id	The unique ID for the alert.
D	Triggered	The trigger count for the alert. This is the number of times the condition for the alert has been satisfied, but not necessarily how many alerts have been sent out. If you have multiple actions set on an alert, it may trigger once but send out multiple alerts. This number can be cleared out by using the Clear Trigger Count task.
E	Alerted	For enabled alerts, the number of times the alert has taken action (e.g. sent an email) since it was last enabled.
F	Current Level	The current escalation level for the alert. All alerts start at the Normal escalation level. Depending on your settings, the alert can escalate to other configurable levels after a trigger condition is met, or after waiting a specified amount of time.
G	Last Level Change	The elapsed time since the escalation level was last changed.

Advanced Alerting User Guide

Alert Tasks

The Alert Tasks pane includes a list of context-specific actions that you can perform for an alert. Image of the Alert Tasks pane You can perform the following tasks from the Alerts view: Task Icon Task Name Description Image of the Refresh icon used to update the Alerts table. Refresh Updates the Alerts table. Note that the Alerts view automatically refreshes at an interval defined in the Administrator Settings. Image of the New Alert icon used to create an alert. New Alert Creates an alert and enters the Edit Alert View. Image of the Import Alert icon used to import an alert from an XML file. Import Alert Imports an alert from an XML file on disk. Image of the Export all Alerts icon used to export all alerts to XML files. Export All Alerts Exports all alerts to separate XML files on disk. Image of the Export Alert icon used to export a single alert to an XML file. Export Alert Exports a single alert to an XML file on disk. Image of the Delete Alert icon used to remove alerts from the

Advanced Alerting User Guide

Alerts Log

The alerts log pane records information about each time an alert is sent out. The alerts log appears as a pane on the bottom half of the monitoring view and shows information about each time an alert is sent out. Image of the alerts log pane You can perform the following actions in the lower toolbar of the pane: Select the Pause icon to pause or resume the log. Select the Clear icon to clear the log. Use the Log Size field to specify the maximum number of alert log entries to show and select the checkmark to apply your changes. The following table provides descriptions for the columns in the alerts log pane. Column Description Timestamp The date/time that the alert action was taken. Alert The name of the alert that the log entry is for. Group The action group under which the alert action was taken. Channel The channel name for which the alert was triggered, if available. Connector The connector name for which the alert was triggered, if available. Information Currently an unused column

Advanced Alerting User Guide

Overview of the Alerts View

The Alerts view serves as a dashboard where you can view your currently configured alerts. The Alerts view serves as a dashboard for your currently configured alerts. You can view which ones are enabled and how many times an alert has triggered since it was last enabled. Image of the Alerts view With Advanced Alerting installed, you can also view an alerts trigger count, its current escalation level, and the last time the escalation level was changed. There is also a log on the bottom portion of the view that contains information about each time an alert was sent out. Alerts Table The Alerts table shows the current status and action counters for all your configured alerts. Alerts Log The alerts log pane records information about each time an alert is sent out. Alert Tasks The Alert Tasks pane includes a list of context-specific actions that you can perform for an alert.

Advanced Alerting User Guide

Escalation Levels

Escalation levels provide visual feedback in the Alerts View to see which alerts need actions taken on them. When an alert receives a trigger (for example, an error occurs on one of your channels), you can have your alert escalate to different configurable levels. This enables you to easily take different actions based on the level. For example you may want to email a different group of people if an alert is escalated from "help desk" to "management". The different escalation levels provide visual feedback in the Alerts View to see which alerts need actions taken on them. Column Description Level The name of the escalation level. The first level is always hard-coded to "Normal", but subsequent levels can have their names changed. You can also select the colored square to set a custom color for the level. Escalate After The condition which escalates the alert to the next level. At the Normal level, escalation occurs whenever the alert triggers. At all other levels, escalation occurs aft

Advanced Alerting User Guide

Overview of the Edit Alert View

You can use the Edit Alert view to configure or modify alerts. The Edit Alert view is where alerts are configured and modified. After an alert is saved, it appear on the Alerts view, which is like a dashboard for your currently configured alerts. Image of the Edit Alert window At the top of the editing view, you can set the alert name, whether it is enabled or disabled. The rest of the view is split up into the following sections. Trigger Conditions Alert trigger conditions define the logic that triggers an alert. Enabled Channels The Enabled Channels section enables you to decide which channels and connectors may trigger an alert Escalation Levels Escalation levels provide visual feedback in the Alerts View to see which alerts need actions taken on them. Action Groups Action Groups enable you to separate actions so that your alert only takes a particular action under some conditions, and perhaps other actions under other conditions. Actions The Actions section enable you to decide wha

NextGen® Therapy Suite Help 30.3.13.0

Alerts Panel

The grid in the Alerts panel displays all alerts that have been set up. The Description column describes the usage scenario that causes the alert to fire. The Message column shows the text of the alert message. The When column shows the template in the workflow where the alert fires. The Visit Set column shows which types of visits the alert will fire for. The Enabled column shows whether the alert has been enabled to fire ('Locked' indicates an alert that always fires and cannot be disabled). The Override column indicates whether an override has been configured for the alert. If there is an override (Yes), then when you select the alert, you see the conditions of the override in the grid in the Alerts Overrides panel. Most of the alerts are set to Enabled, and the system prevents you from disabling them due to regulatory or documentation requirements. If you select a row in the grid and the Enable checkbox becomes unavailable, you cannot turn off the alert. Search for an Alert Filter

Alerts Table

Recommendations

Alert Tasks

Alerts Log

Overview of the Alerts View

Escalation Levels

Overview of the Edit Alert View

Alerts Panel

Alert Tasks

Alerts Log

Overview of the Alerts View

Escalation Levels

Overview of the Edit Alert View

Alerts Panel