Escalation Levels

Column	Description
Level	The name of the escalation level. The first level is always hard-coded to "Normal", but subsequent levels can have their names changed. You can also select the colored square to set a custom color for the level.
Escalate After	The condition which escalates the alert to the next level. At the Normal level, escalation occurs whenever the alert triggers. At all other levels, escalation occurs after the specified amount of time has passed (e.g. 5m, 3h30m, 1d6h45m30s). For example, in the screenshot above, the alert escalates to Help Desk whenever a trigger occurs. At that point the alert remains at the Help Desk escalation level, waiting for help desk to review/resolve the issue. If 1 hour elapses and the alert is still in that escalated state, it then escalates to the next level of Management. You can set different action groups to take different actions depending on what escalation level the alert is currently at.
Return to Normal	The alert automatically returns to the Normal level if no triggers occur for this amount of time (e.g. 5m, 3h30m, 1d6h45m30s). This value is optional. If none is specified, the alert does not automatically return to the Normal level, and remains in the escalated state until you manually reset it with the Return to Normal task, or when the alert is updated/disabled/enabled.

Advanced Alerting User Guide

Action Groups

Action Groups enable you to separate actions so that your alert only takes a particular action under some conditions, and perhaps other actions under other conditions. For example, you can have a group that sends emails to help desk whenever a trigger occurs. However, you may not want to send an email to management that often, so you can create a separate action group that only applies when the escalation level is higher. You can also set do-not-disturb periods for each action group so that they only apply during certain hours of the day. Image of the Action Groups pane The following table provides descriptions for the columns found in the pane. Column Description Name The name of the action group. Wait Period The amount of time after an action group sends an alert message before if can send another one. Triggers and level changes that occur while the group is waiting are ignored. (e.g. 5m, 3h30m, 1d6h45m30s) This setting is optional. If none is specified, then all triggers or level ch

Advanced Alerting User Guide

Actions

The Actions section enables you to decide what actions to take after your alert is triggered. You can take multiple actions all at once for a single action group, which may include sending emails to multiple users and dispatching messages to multiple channels. Image of the Actions pane. Protocols All protocols also support Velocity Variable Replacement. You can use any of the following Alert Variables, or any Global Map variable. Channel: The template is sent as a message to the channel selected in the Recipient column. The subject is not used for this protocol. Email: The subject and template is used to send an email to the address specified in the Recipient column. User: Same as the Email protocol, the email address used is the one configured for the selected user. Role: Emails are sent to all users within a particular Role-Based Access Control role. Only visible when the Role-Based Access Control extension is installed. Alert Variables A list of general variables that you can use to

Advanced Alerting User Guide

Enabled Channels

The Enabled Channels section enables you to decide which channels and connectors may trigger an alert. You can choose to, for example, only listen for error events coming from source connectors, and ignore those coming from destination connectors. Image of the Enabled Channels sections where you can select which channels and connectors can trigger an alert. The [New Channels] option indicates that you want an alert to listen for error events on any new channels that are created after the alert was initially created. Similarly, the [New Destinations] option indicates that you want an alert to listen for error events on any new destinations that are created for a channel after the alert was initially created. Image of the [New Channels] option. Parent topic: Overview of the Edit Alert View

Advanced Alerting User Guide

Overview of the Edit Alert View

You can use the Edit Alert view to configure or modify alerts. The Edit Alert view is where alerts are configured and modified. After an alert is saved, it appear on the Alerts view, which is like a dashboard for your currently configured alerts. Image of the Edit Alert window At the top of the editing view, you can set the alert name, whether it is enabled or disabled. The rest of the view is split up into the following sections. Trigger Conditions Alert trigger conditions define the logic that triggers an alert. Enabled Channels The Enabled Channels section enables you to decide which channels and connectors may trigger an alert Escalation Levels Escalation levels provide visual feedback in the Alerts View to see which alerts need actions taken on them. Action Groups Action Groups enable you to separate actions so that your alert only takes a particular action under some conditions, and perhaps other actions under other conditions. Actions The Actions section enable you to decide wha

Advanced Alerting User Guide

Alerts Table

The Alerts table shows the current status and action counters for all your configured alerts. The Alerts table is the main section of the Alerts View that shows the current status and action counters for all your configured alerts. Image of the Alerts table. Column Description A Status Indicates whether the alert is enabled or disabled. B Name The name of the alert. C Id The unique ID for the alert. D Triggered The trigger count for the alert. This is the number of times the condition for the alert has been satisfied, but not necessarily how many alerts have been sent out. If you have multiple actions set on an alert, it may trigger once but send out multiple alerts. This number can be cleared out by using the Clear Trigger Count task. E Alerted For enabled alerts, the number of times the alert has taken action (e.g. sent an email) since it was last enabled. F Current Level The current escalation level for the alert. All alerts start at the Normal escalation level. Depending on your se

Mirth® Connect by NextGen Healthcare User Guide

Alert Actions

This section of the Edit Alert View allows you to decide what actions to take after your alert has been triggered. You can take multiple actions all at once for a single trigger event, which may include sending e-mails to multiple users and dispatching messages to multiple channels. Protocols All protocols also support Velocity Variable Replacement, you can use any of the Alert Variables below, or any Global Map variable. Channel: The template is sent as a message to the channel selected in the Recipient column. The subject is not used for this protocol. Email: The subject and template is used to send an e-mail to the address specified in the Recipient column. User: Same as the Email protocol, the e-mail address used is the one configured for the selected user. Role: E-mails will be sent to all users within a particular Role-Based Access Control role. Only visible when User Authorization is installed. Alert Variables Parent topic: Edit Alert View

Escalation Levels

Recommendations

Action Groups

Actions

Enabled Channels

Overview of the Edit Alert View

Alerts Table

Alert Actions

Action Groups

Actions

Enabled Channels

Overview of the Edit Alert View

Alerts Table

Alert Actions