Action Groups
Action Groups enable you to separate actions so that your alert only takes a particular action under some conditions, and perhaps other actions under other conditions. For example, you can have a group that sends emails to help desk whenever a trigger occurs. However, you may not want to send an email to management that often, so you can create a separate action group that only applies when the escalation level is higher. You can also set do-not-disturb periods for each action group so that they only apply during certain hours of the day.
The following table provides descriptions for the columns found in the pane.
| Column | Description |
|---|---|
| Name | The name of the action group. |
| Wait Period | The amount of time after an action group sends an alert message before if can send another one. Triggers and level changes that occur while the group is waiting are ignored. (e.g. 5m, 3h30m, 1d6h45m30s) This setting is optional. If none is specified, then all triggers or level changes will cause this action group to take action. For example if you have a Channel Error alert setup and only want to receive at most 1 e-mail per hour and don't want to be flooded with e-mails if there is a sudden influx of errors, you can set the Wait Period to 1h. |
| Action Type |
The condition that will cause this action group to send an alert message.
|
| Minimum Level | The minimum escalation level that this action group will be valid for. For example if the minimum level is Management and the current level is Help Desk, and the alert receives a trigger, the alert actions for this group are not taken. |
| Maximum Level | The maximum escalation level that this action group will be valid for. For example if the maximum level is Help Desk and the current level is Management, and the alert receives a trigger, the alert actions for this group are not taken. |