NextGen Knowledge Center

Alert Tasks

The Alert Tasks pane includes a list of context-specific actions that you can perform for an alert.

Image of the Alert Tasks pane

You can perform the following tasks from the Alerts view:

Task IconTask NameDescription
Image of the Refresh icon used to update the Alerts table.RefreshUpdates the Alerts table. Note that the Alerts view automatically refreshes at an interval defined in the Administrator Settings.
Image of the New Alert icon used to create an alert.New AlertCreates an alert and enters the Edit Alert View.
Image of the Import Alert icon used to import an alert from an XML file.Import AlertImports an alert from an XML file on disk.
Image of the Export all Alerts icon used to export all alerts to XML files.Export All AlertsExports all alerts to separate XML files on disk.
Image of the Export Alert icon used to export a single alert to an XML file.Export AlertExports a single alert to an XML file on disk.
Image of the Delete Alert icon used to remove alerts from the server.Delete AlertRemoves the alert from the server.
Image of the Edit Alert icon used to edit an alert.Edit AlertEnters the Edit Alert View for the selected alert.
Image of the Enable Alert icon used to activate alerts.Enable AlertActivates the alert so that it will begin receiving and acting upon events.
Image of the Disable Alert icon used to deactivate alerts.Disable AlertDeactivates the alert so that it stops receiving and acting upon events.
Image of the Clear Trigger Count icon used to set an alert's trigger count back to 0Clear Trigger CountSets the alert's trigger count back to 0. This can be used for monitoring purposes to signify that someone has reviewed any recent triggers by the alert.
Image of the Return to Nomal icon used to set an alert's escalation level back to NormalReturn To NormalSets the alert's escalation level back to Normal. This can be used for monitoring purposes to signify that someone has reviewed any recent triggers by the alert.