Add a Message to Display on Practice Portal

Patient Experience Help

Add or Modify Messages Displayed to Patients on the Main Page

With the Patient Portal Broadcasts feature, you can add global or location-specific banner messages that appear on the logon page of NextGen® PxP Portal. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Patient Portal Broadcasts. The Patient Portal Broadcasts page opens. Select Add new broadcast. Note: The Add new broadcast button is not available if an existing broadcast message is displayed, you must delete the existing message. The Post Broadcast page opens. Enter the new or updated title and message text, and then select Locations. Select the Active Message option to broadcast the message. Note: Title is for internal use only. The added text in Title does not appear on the Sign In page of NextGen® PxP Portal. Select Submit. The message text appears on the Sign In page of NextGen® PxP Portal. Parent topic: Portal Solutions for Site Generator

Patient Experience Help

Set Up Patient Messaging

Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Patient Messaging.The Patient Messaging page opens. Enter the email address in Default Reply to email Address. To add the SMS preference option for patient communication in NextGen® PxP Portal, select the SMS option and then select Save. To add attachments to your messages in Practice Portal, select Enable Attachment in "My Messages". To make My Labs available in NextGen® PxP Portal, select Enable "My Labs" in Patient Portal. Under Checked templates will be hidden, select any options you want to remove from Practice Portal. Select Save. Parent topic: Portal Solutions for Site Generator

Patient Experience Help

Set Up Prescription Renewal Options

You can set up the Prescription Renewal feature of Site Generator to control the Prescription Renewal section of NextGen® PxP Portal. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Prescription Renewal. The Prescription Renewal page opens. In the Prescription Medication Sources section, do the following. To display medications from the medication application programming interface (API), select Medications from Medication API. To display inactive medications, select Include Inactive Medications. Important: NextGen Healthcare recommends that you select Medications from Medication API for optimal performance. Under Free Text Pharmacies, select the Enable Free Text Pharmacies checkbox. When you select this option, a patient can enter the pharmacy name in NextGen® PxP Portal. If you clear the Enable Free Text Pharmacies checkbox, the patient must select the pharmacy from a list. Under Provider Options

Patient Experience Help

Set Up Patient Statement Delivery

You can set electronic statements to be sent to patients through NextGen® PxP Portal. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. Search for and select your practice. From Administrator - Setup/Access, select Online Solutions > Edit Your Online Solutions.The Manage Your Online Solutions page opens. Select the Activate Solution checkbox next to Online Bill Pay, and then select Confirm Your Changes.The Online Bill Pay option appears on the Site Generator home page under Portal Solutions. From Portal Solutions, select Online Bill Pay > eStatements.The eStatement Configuration page opens. To enable electronic statements for patients, select Enable Statement Delivery. Make changes in Statement Delivery Configuration, and then select Submit. Set Up Online Billing through NextGen Pay powered by InstaMed You can configure NextGen® Pay powered by InstaMed to make online payments available to your patients. Parent topic: Portal Solu

Patient Experience Help

Modify Enrollment Invitation Settings

On the Patient Activation page, you can configure enrollment invitation settings such as the enrollment type, the limit for resending enrollment invitations, and the interval for resending enrollment invitations. Note: To change this configuration, contact NextGen Healthcare. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Patient Activation.The Patient Activation page opens. Configure the enrollment invitation settings as needed. Note: You must turn on the Enroll w/ SMS option for your practice to send the enrollment invitation link through the registered mobile number as a text message. The Enroll w/ SMS option is available only if Multi-Factor Authentication is turned on for your practice in the Site Generator Online Solutions. Select Save. Automatic Patient Enrollment at the Enterprise Level To enable automatic enrollment of patients in NextGen® PxP Portal you can set up enterprise-level enrol

Patient Experience Help

Set Up Ask A Staff Questions for Patient Communication

In Ask A Staff, which provides bi-directional patient communication, you can define an unlimited set of question labels. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Ask A Staff. The Ask A Staff Configuration Options page opens. To add a question label, select Add a New Entry. A new row labelled Click to Edit appears. To change the label name, select Edit Label. To enable providers to prescribe medications, document CPT®, and diagnostic codes, select the corresponding Allow Clinical check box. To add providers and staff members to the NextGen® PxP Portal website, select the corresponding Specific to Individuals check box. To turn on the document attachment options, select the corresponding Allow Attachments checkbox. To set up permissions for a question label, select the corresponding Setup Permissions link. Translate Ask A Staff Questions into Other Languages You can set up different language

Add a Message to Display on Practice Portal

Recommendations

Add or Modify Messages Displayed to Patients on the Main Page

Set Up Patient Messaging

Set Up Prescription Renewal Options

Set Up Patient Statement Delivery

Modify Enrollment Invitation Settings

Set Up Ask A Staff Questions for Patient Communication

Add or Modify Messages Displayed to Patients on the Main Page

Set Up Patient Messaging

Set Up Prescription Renewal Options

Set Up Patient Statement Delivery

Modify Enrollment Invitation Settings

Set Up Ask A Staff Questions for Patient Communication