Cancel Template

NextGen® Therapy Suite Help 30.3.13.0

Document a Canceled Visit

Select the Cancel link in the sub-navigation to open the Cancel template. To select a reason the patient did not keep the appointment (For example, “Forgot” or “Insurance issue”), select the Reason for Cancellation field. Enter any comments in the Comments field. Use the checkbox(es) under Charges to designate a charge code to be sent to NextGen® Enterprise PM for the missed appointment. Select the Sign Off checkbox to enter your name with a date and timestamp. Note: If your practice has configured the Cancel document to generate locally, the document is generated upon sign-off. Otherwise, it is sent to your offline document generator. This is configurable in the Practice Configuration practice template. Parent topic: Cancel Template

NextGen® Enterprise EHR Help

Cancel an Appointment

You can only cancel appointments created in NextGen® Enterprise EHR, not those created in NextGen® Enterprise PM. You can view the canceled appointments. Select an appointment. Select Cancel Appointment in the toolbar. An Appointments cancelation confirmation window opens. To cancel the appointment, select Yes. The appointment is cancelled and removed from the appointments list. To view canceled appointments, select Appointments > Show Cancelled Appointments menu. Canceled appointments appear with a strikethrough line. Note: Appointments canceled for the current date are displayed, whether the Show Cancelled Appointments options is not selected. Parent topic: Appointments

NextGen® Enterprise EHR Help

Cancel an Appointment

You can only cancel appointments created in NextGen® Enterprise EHR, not those created in NextGen® Enterprise PM. You can view the canceled appointments. Select an appointment. Select Cancel Appointment in the toolbar. An Appointments cancelation confirmation window opens. To cancel the appointment, select Yes. The appointment is cancelled and removed from the appointments list. To view canceled appointments, select Appointments > Show Cancelled Appointments menu. Canceled appointments appear with a strikethrough line. Note: Appointments canceled for the current date are displayed, whether the Show Cancelled Appointments options is not selected. Parent topic: Appointments

NextGen® Therapy Suite Help 30.3.13.0

Appointment Tracking & Evaluation Types Panel

In the Appointment Tracking & Evaluation Types panel, you can do the following: Configure which appointment cancellation reasons to track and display on the NTS Homepage template. Select the evaluation event types to use in NextGen® Enterprise PM. Appointment Tracking & Evaluation Types panel of the System Config template Cancel App Tracking Reasons Evaluation Event Types Parent topic: System Configuration

NextGen Virtual Visits™ Help

Turning on Patient Cancellation

The Patient Cancellation feature turns on automatic update of patient cancellations in NextGen® Enterprise PM. You can open a support case in NextGen Healthcare Success Community to turn on Patient Cancellation for your practice. When you turn on patient cancellation, you can also configure the following: The cancellation reasons to be displayed to patients when they cancel their NextGen Virtual Visits™ appointments. The selected cancellation reason is displayed on the NextGen® Enterprise PM appointment book for the canceled visit. You can update the cancellation reasons in File Maintenance. The message displayed to patients when they cancel their NextGen Virtual Visits™ appointments.

NextGen® Therapy Suite Help 30.3.13.0

Canceled and No-show Appointments

The counts in the Canceled Appts and Appt. no shows fields pull directly from NextGen® Enterprise PM. The count in Appt. no shows excludes today’s appointment and reflects all appointments that were not marked as "Kept". Note: See Cancel App Tracking Reasons on the System Config system template to configure which reasons for canceled appointments affect the “Canceled appointments count” on the NTS Homepage. Parent topic: Homepage Template

Cancel Template

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Document a Canceled Visit

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Canceled and No-show Appointments

Cancel Template

Document a Canceled Visit

Cancel an Appointment

Cancel an Appointment

Appointment Tracking & Evaluation Types Panel

Turning on Patient Cancellation

Canceled and No-show Appointments