Turning on Patient Cancellation

NextGen® Enterprise EHR Help

Cancel an Appointment

You can only cancel appointments created in NextGen® Enterprise EHR, not those created in NextGen® Enterprise PM. You can view the canceled appointments. Select an appointment. Select Cancel Appointment in the toolbar. An Appointments cancelation confirmation window opens. To cancel the appointment, select Yes. The appointment is cancelled and removed from the appointments list. To view canceled appointments, select Appointments > Show Cancelled Appointments menu. Canceled appointments appear with a strikethrough line. Note: Appointments canceled for the current date are displayed, whether the Show Cancelled Appointments options is not selected. Parent topic: Appointments

NextGen® Enterprise EHR Help

Cancel an Appointment

You can only cancel appointments created in NextGen® Enterprise EHR, not those created in NextGen® Enterprise PM. You can view the canceled appointments. Select an appointment. Select Cancel Appointment in the toolbar. An Appointments cancelation confirmation window opens. To cancel the appointment, select Yes. The appointment is cancelled and removed from the appointments list. To view canceled appointments, select Appointments > Show Cancelled Appointments menu. Canceled appointments appear with a strikethrough line. Note: Appointments canceled for the current date are displayed, whether the Show Cancelled Appointments options is not selected. Parent topic: Appointments

NextGen® Therapy Suite Help 30.3.13.0

Cancel Template

Use the Cancel template to document a canceled or no-show appointment, and to select cancel or no-show charges that will be sent directly to NextGen® Enterprise PM. You can configure the charges and charge codes selectable here, on the Billing Configuration system template. Cancel template Document a Canceled Visit Parent topic: Using NextGen Therapy Suite

NextGen® Therapy Suite Help 30.3.13.0

Cancel App Tracking Reasons

When scheduling staff cancels a patient’s appointment in NextGen® Enterprise PM, a window opens so they can enter a reason for the cancellation. The reasons for cancellation are set up in File Maintenance. In the Cancel App Tracking Reasons grid, you can select which cancellation reasons should or should not be tracked and displayed on Homepage. Cancel App Tracking Reasons grids on the Appointment Tracking & Evaluation Types Panel The left grid shows all tracked cancel reasons that are built in your File Maintenance application. All reasons in the left grid count as a 'Cancel' and are shown on Homepage by default. To set any of the reasons NOT to not be tracked in the cancel count, select the reason, and then select the right arrow to move it to the Not Tracked Cancel Reason grid. Parent topic: Appointment Tracking & Evaluation Types Panel

NextGen Virtual Visits™ Help

Rescheduling Visits in NextGen Virtual Visits™

To improve the patient experience and simplify scheduling workflows, NextGen Virtual Visits™ recognizes rescheduled visits and communicates with users accordingly. This feature also provides you with more insight into the number of rescheduled virtual visits compared to canceled visits. Note: Email or text message communication options must be turned on in the patient's and provider's virtual visit Notification Settings so that the patient, providers, and guests can receive notifications. Your virtual visits can be rescheduled in NextGen® Enterprise PM as in-person visits. Communication of the change is sent as follows: Patients and guests are notified through email and text message when the virtual visit is rescheduled or canceled. Practice users receive an email communication when a virtual visit is rescheduled. Note: Currently, NextGen Healthcare does not support provider text message notifications for visit confirmations, rescheduling, or cancellations. If you change a patient for

NextGen® Enterprise EHR Help

Track Reasons for Canceling Appointments in Practice Preferences

Open NextGen® Enterprise PM. Do one of the following: From the main toolbar, select Chart. Select Tasks > Lookup > Charts. In the Patient Lookup window, enter search criteria and select Find. Select Admin > Preferences > Practice. In the Practice Preferences window, select Appt Scheduling, and then select the Track for cancellation reason checkbox.The reason for canceling a future appointment is required and is tracked in the system. Select OK. Parent topic: Canceling Future Appointment for Expired Patients

Turning on Patient Cancellation

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