To improve the patient experience and simplify scheduling workflows,
NextGen Virtual Visits™ recognizes rescheduled visits and communicates with users accordingly. This feature also provides you with more insight into the number of rescheduled virtual visits compared to canceled visits.
Note: Email or text message communication options must be turned on in the patient's and provider's virtual visit Notification Settings so that the patient, providers, and guests can receive notifications.
Your virtual visits can be rescheduled in NextGen® Enterprise PM as in-person visits. Communication of the change is sent as follows:
- Patients and guests are notified through email and text message when the virtual visit is rescheduled or canceled.
- Practice users receive an email communication when a virtual visit is rescheduled.
Note: Currently, NextGen Healthcare does not support provider text message notifications for visit confirmations, rescheduling, or cancellations.
If you change a patient for a virtual visit within
NextGen® Enterprise PM, the notifications are sent in the following way:
- The original patient receives a cancellation email or text message.
- The new patient receives a confirmation email or text message.
- The provider receives a cancellation email, followed by a new confirmation.
- Guests receive a cancellation email or text message.
Note:
- NextGen Healthcare does not recommend you to change the patient for a virtual visit.
- Rescheduling is not supported for group virtual visits. When changes are made to the details of a group virtual visit, patients and providers receive a cancellation email or text message followed by a new confirmation.
