Set Priority Level for a Message

From the	Do this
The Patient Portal Message window (Message Compose window)	To mark the messages as high priority, select Priority.
On the Properties tab on the Patient Portal Message window	In the Send this message at section, select one of the following: Normal priority High priority (an exclamation point appears next to the message in the Message list).

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Set the Message Delivery Time

Before you begin If your practice does not save patient charts in the database, the user account that runs the NextGen® Queue Processing Service must have write access to the file location where the chart messages are saved. You must set the scheduled delivery values to be greater than the current date and time. Note: You can set up a template trigger that opens the Patient Portal Message window. For more information, go to NextGen Healthcare Success Community and download the latest Templates User Guide for NextGen® Enterprise EHR. From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. After composing a message, sending a draft, or selecting a template trigger, select the Properties tab. Select Delayed Delivery. Optional: To schedule repeat messages by a desired interval, under Set delay in default values hours, days, weeks, and months, do any of the following: Select the number of week, months, or years from

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Prevent Recipients from Replying

From the main toolbar, select the Inbox button. The Workflow window opens. When composing a message, select Properties. Select I do not want patients to reply to this message. Parent topic: Configuring the Message Properties

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Request Read Receipts

From the main toolbar, select the Inbox button. The Workflow window opens. Select Compose. The Patient Portal Message window opens. When composing a message, select the Properties tab. Do one of the following actions: To receive a read receipt for the message that you are composing, select I would like a read receipt for this message. To apply the read receipt preference for all messages, select Set this preference for all messages. To receive a notification if the patient has not read your message within a time period, select I would like a notification if not read in, and then specify the time frame in hours. Parent topic: Configuring the Message Properties

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Set Priority Level for a Message

When composing, forwarding, or replying to a message, you can mark a message as normal or high priority. Set a priority level for a message in one of the following ways. From the Do this The Patient Portal Message window (Message Compose window) To mark the messages as high priority, select Priority. On the Properties tab on the Patient Portal Message window In the Send this message at section, select one of the following: Normal priority High priority (an exclamation point appears next to the message in the Message list). Parent topic: Configuring the Message Properties

NextGen® PxP Portal Provider Guide for NextGen® Enterprise EHR

Configuring the Message Properties

The Properties tab on the Patient Portal Message window allows you to configure the following: Priority level Delayed delivery Read Receipt Do Not Reply Set Priority Level for a Message Set the Message Delivery Time You can schedule a NextGen® PxP Portal message when you compose it, send a draft, or send a message from a template. Request Read Receipts You can only enable the receipt option on NextGen® PxP Portal messages sent outside of your organization. Prevent Recipients from Replying You can block patients and care managers from being able to reply to a NextGen® PxP Portal message. Parent topic: Compose and Send Messages See also Reply to Messages Manage Your Responses

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Configuring the Message Properties

The Properties tab on the Patient Portal Message window allows you to configure the following: Priority level Delayed delivery Read Receipt Do Not Reply Set Priority Level for a Message Set the Message Delivery Time You can schedule a NextGen® PxP Portal message when you compose it, send a draft, or send a message from a template. Request Read Receipts You can only enable the receipt option on NextGen® PxP Portal messages sent outside of your organization. Prevent Recipients from Replying You can block patients and care managers from being able to reply to a NextGen® PxP Portal message. Parent topic: Compose and Send Messages

Set Priority Level for a Message

Recommendations

Set the Message Delivery Time

Prevent Recipients from Replying

Request Read Receipts

Set Priority Level for a Message

Configuring the Message Properties

Configuring the Message Properties

Set the Message Delivery Time

Prevent Recipients from Replying

Request Read Receipts

Set Priority Level for a Message

Configuring the Message Properties

Configuring the Message Properties