Using Communication Component

NextGen® Enterprise EHR Help

Using Communication Component

The Communication component is used to document calls or communications that can then be placed on a template. This component documents call types to provide a resource for users to document and take any necessary follow-up actions produced by the call. Communication component contains call types such as Billing Questions, Charges, Forms/Records Requests, and so on that concerns respective communications. Use the Communication Component Call Types Related concepts Use the Communication Component Action Panel Sign Off Comments Document Additional Functions (Comm Component) Related tasks Open the Communication Component Billing Questions Medication Management

NextGen® Enterprise EHR Help

Use the Communication Component

The Communication component enables you to document calls or communications that can then be placed on a template. This provides a more functional space to maintain and update data, rather than static form fields of telephone call templates. This component functions as a data-driven workflow to document call types that provide a resource for users to document as well as take any necessary follow-up actions produced by the call. The component is made up of the Communication Component Grid and Action Panel. The Communication component enables a streamlined approach to documenting calls for the following categories: Billing Questions Charges Forms/Record Requests Medical Questions Medication Management Referral Request Test Results Request Other Note: For NextGen® Enterprise, 5.8 UD2 and above, the Communication component must be configured in Template Editor to place on a template. Open the Communication Component Permission Settings Communication Component Grid Action Panel Shared Eleme

NextGen® Enterprise EHR Help

Call Types

This section covers the available call types in the Communication component and the basic workflow for each call type. The Call Types are: Billing Questions Charges Forms/Records Requests Medical Questions Medication Management Referrals Test Results Request Other Billing Questions Charges Forms/Records Requests Medical Questions Medication Management Referrals Test Results Request Other Filter Calls Task Calls Generate Document Sign Off Comments Document Inability to Contact Letter My Phrases Additional Functions (Comm Component) Parent topic: Using Communication Component

NextGen® Enterprise EHR Help

Billing Questions

The Billing Questions call type concerns communications that involve questions about billing issues and information. Select the New Call button and select Billing Questions from the Call Type list. The Panels and Panel Items opens. Select the Call Information and Contact Information panel items from the panels. Select Billing Issue. The Billing Issue option appears. Billing Issue In the Billing Issue panel, select the panel items. In the Date of Service panel, select Date of service, and select billing issue date. Select Action(s). The Action(s) option appears. Action(s) Select the Action(s) associated with the call. You can select more than one. Note: Select Sent letter due to inability to contact generates a document that can be sent to the patient. For more information, see Inability to Contact Letter. Select Call Status and select a status for the call. In the Comments section, enter any comments related to the call or attach a phrase. Select Add. The call is saved and logged on to

NextGen® Enterprise EHR Help

Open the Communication Component

Access NextGen® Enterprise. Select or create a patient. Select an existing encounter or create a one. On the Top Toolbar, select Templates. The Select Template window opens. On the Medical Records tab in the Show section, select All. Select the template that contains the communication component template and select OK. The template opens and the communication component appears. Comunication Component You are now ready to record communication information. Parent topic: Use the Communication Component

NextGen® Enterprise EHR Help

Use the Communication Component

The Communication component enables you to document calls or communications that can then be placed on a template. This provides a more functional space to maintain and update data, rather than static form fields of telephone call templates. This component functions as a data-driven workflow to document call types that provide a resource for users to document as well as take any necessary follow-up actions produced by the call. The component is made up of the Communication Component Grid and Action Panel. The Communication component enables a streamlined approach to documenting calls for the following categories: Billing Questions Charges Forms/Record Requests Medical Questions Medication Management Referral Request Test Results Request Other Note: For NextGen® Enterprise, 5.8 UD2 and above, the Communication component must be configured in Template Editor to place on a template. Open the Communication Component Permission Settings Communication Component Grid Action Panel Shared Eleme

Using Communication Component

Recommendations

Using Communication Component

Use the Communication Component

Call Types

Billing Questions

Open the Communication Component

Use the Communication Component

Using Communication Component

Using Communication Component

Use the Communication Component

Call Types

Billing Questions

Open the Communication Component

Use the Communication Component