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Document the Reasons for Appointment Cancellation in File Maintenance
Open File Maintenance.
Select
Master Lists
>
Appointment Cancellation Reasons
.
Select the open menu
icon, and then select
New
.
The
Add Cancellation Reason Information
window opens.
In
Description
, enter the reason for canceling the appointment (for example, the patient has died).
Select
OK
.
Document the Reasons for Appointment Cancellation in File Maintenance
NextGen® Enterprise EHR Help
Track Reasons for Canceling Appointments in Practice Preferences
Open NextGen® Enterprise PM. Do one of the following: From the main toolbar, select Chart. Select Tasks > Lookup > Charts. In the Patient Lookup window, enter search criteria and select Find. Select Admin > Preferences > Practice. In the Practice Preferences window, select Appt Scheduling, and then select the Track for cancellation reason checkbox.The reason for canceling a future appointment is required and is tracked in the system. Select OK. Parent topic: Canceling Future Appointment for Expired Patients
NextGen® Enterprise EHR Help
Add Appointment Cancellation Reasons in File Maintenance
Open File Maintenance and select Master Lists. On the Master Lists List window, select Appointment Cancellation Reasons. Select Open Menu and select New. The Add Cancellation Reason Information window opens. In the Description field, enter the reason for appointment cancellation, for example, Expired Patient. Select OK. Parent topic: Canceling Future Appointment for Expired Patients
NextGen® Enterprise EHR Help
Canceling Future Appointment for Expired Patients
When canceling future appointments for expired patients, you have the option of tracking the reason for cancelling the appointment based on your practice preference setting. The following procedures provide instructions how to cancel and track future appointments for expired patients. Add Appointment Cancellation Reasons in File Maintenance Enable Tracking of Appointment Cancellation Reasons in Practice Preferences Document the Reasons for Appointment Cancellation in File Maintenance You can document appointment cancellation reasons in File Maintenance, such as when a patient has died, to ensure accurate record-keeping and reporting. Track Reasons for Canceling Appointments in Practice Preferences You can turn on tracking of reasons for canceling appointments in Practice Preferences, ensuring that a reason is recorded whenever a appointment is cancelled. Parent topic: Managing an Expired Patient Record
NextGen® Enterprise EHR Help
Add Reasons for Stopping Recalls in File Maintenance
Open File Maintenance. Select Master Lists > Recall Plan Stop Reasons. Select the open menu icon, and then select New. The Add Recall Stop Reason Information window opens. In Description, enter the reason for stopping the recall (for example, the patient has died). Select OK. Parent topic: Stop Active Recall Setup for Expired Patients
NextGen® Enterprise EHR Help
Add Recall Stop Reasons in File Maintenance
In File Maintenance, open Master Lists. On the Master List List window, select Recall Plan Stop Reasons. To add a recall stop reason, select Open Menu and select New. The Add Recall Stop Reason Information window opens. In the Description field, enter the reason for stopping the recall, for example, Expired Patient. Select OK. Parent topic: Stop Active Recall Setup for Expired Patients
NextGen® Enterprise EHR Help
Canceling Future Appointment for Expired Patients
When canceling future appointments for expired patients, you have the option of tracking the reason for cancelling the appointment based on your practice preference setting. The following procedures provide instructions how to cancel and track future appointments for expired patients. Add Appointment Cancellation Reasons in File Maintenance Enable Tracking of Appointment Cancellation Reasons in Practice Preferences Add Appointment Cancellation Reasons in File Maintenance You can add reasons for canceling appointments for expired patients in File Maintenance Enable Tracking of Appointment Cancellation Reasons in Practice Preferences You can configure the practice preferences to enable tracking the reasons for appointment cancellations for expired patients. Parent topic: Managing an Expired Patient Record
