View RxChange Messages on Encounter History

NextGen® Enterprise EHR Help

eRx Refill Request Notifications

Whenever you approve or deny an ePrescribing (eRx) refill request, a notification is added to the patient record. The Encounter History tab displays the eRx refill notification as an email item for the applicable encounter. For more information on eRx refill requests, go to NextGen Healthcare Success Community, and download the latest Workflow Module Guide for NextGen® Enterprise EHR and the ePrescribing User Guide for NextGen® Enterprise EHR. Parent topic: View Encounter Information

NextGen® Enterprise EHR Help

Cancel Rx Response From the Pharmacy

When the pharmacy's Cancel Rx response is received, NextGen® Enterprise EHR adds a Cancel Prescription note to the patient chart in the Encounter History tab. The note includes the following details about approval or denial: Cancel Rx Request Date Pharmacy details Prescriber name Prescription details for quantity, SIG, and date written, pharmacy response of approved or denied, and pharmacy notes with number of refills dispensed. When the pharmacy sends a denial response, a denial reason, such as No matching prescription found, is included. In addition, NextGen® Enterprise EHR creates a task in the provider’s inbox for the denied responses. Parent topic: View Encounter Information Parent topic: Cancel an Electronic Prescription

NextGen® Enterprise EHR Help

Rx Change Requests in the Workflow Module Inbox

The Clinical Tasking tab on the Workflow window displays your outstanding tasks. For an Rx Change request, you can approve, approve with changes, or deny it on the Clinical Tasking list. For more information about the Clinical Tasking tab, go to NextGen Healthcare Success Community and download the Workflow Module Guide for NextGen® Enterprise EHR. A patient Inclusion or Exclusion List may restrict your access to Rx Change requests. If you are a workflow delegate for another user or provider, you may not be able to access the same refill requests as that person. If you do not have access to a patient, the Restricted message appears under the Patient Name, Subject, and Description columns. For more information about Inclusion and Exclusion List viewing restrictions, go to NextGen Healthcare Success Community and download the latest versions of the following documents: System Administrator Guide for NextGen Enterprise Patient Demographics Guide for NextGen Enterprise Orders Module Guide

NextGen® Enterprise EHR Help

Deny an RxChange Request from the Workflow Module

You can deny an RxChange request task from the Workflow module. When you deny an RxChange request task, NextGen® Enterprise EHR sends a notification to the pharmacy stating the reason for denial. The reason for denial depends on the RxChange request type. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select an RxChange request from the task list. The RxChange request details and patient information appears. Select Deny. The reasons for denial appear. eRx DCustom Denial Reasons Note: The reasons for denial may differ depending on the RxChange request type. If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community and download the latest Medications and Medication Allergies Modules User Guide for NextGen® Enterprise EHR. Select a reason for denial from the list. The Send RxChange Res

NextGen® Enterprise EHR Help

Approve an Rx Change Request from the Workflow Module

You can approve the Rx Change request for different request types from the Workflow module. Open NextGen® Enterprise EHR and open the Workflow module. Select the Clinical Tasking tab and select an Rx Change request from the task list. The Rx Change request details and patient information appear. Select the appropriate request type and do one of the following: If the request type is Prior Authorization, enter the Prior Authorization ID provided by the Pharmacy Benefit Manager (PBM) and if necessary, select a Date. If the request type is Generic Substitution, select a generic medication under Suggested Medication. If the request type is Drug Use Evaluation, Script Clarification, or Out of Stock, select a generic medication under Suggested Medication. For the Drug Use Evaluation request type, you can do one of the following: Approve the Rx Change request of the suggested medication. NextGen® Enterprise EHR sends a Cancel Rx request to make the original medication inactive and places the n

NextGen® Enterprise EHR Help

View Encounter Information

NextGen® Enterprise EHR enables you to quickly view the contents of an encounter for a selected patient on the Encounter Details window. Open NextGen® Enterprise EHR, and select a patient from Patient Lookup window. Select an encounter and select the button to open the Encounter Details window. Select the respective link to view any document, template, module, or report associated with the encounter.The selected patient item opens in the main window of NextGen® Enterprise EHR. Note: If an encounter is locked, you can open the patient item in read-only format. You can update information for a locked encounter by creating an addendum or custom encounter. View RxChange Messages on Encounter History eRx Refill Request Notifications You can view an ePrescribing (eRx) refill request and respond to it. Cancel Rx Response From the Pharmacy You can view the Cancel Rx response from the Pharmacy in the Encounter History tab. Parent topic: Encounters in NextGen Enterprise EHR Related concepts Adde

View RxChange Messages on Encounter History

Recommendations

eRx Refill Request Notifications

Cancel Rx Response From the Pharmacy

Rx Change Requests in the Workflow Module Inbox

Deny an RxChange Request from the Workflow Module

Approve an Rx Change Request from the Workflow Module

View Encounter Information

eRx Refill Request Notifications

Cancel Rx Response From the Pharmacy

Rx Change Requests in the Workflow Module Inbox

Deny an RxChange Request from the Workflow Module

Approve an Rx Change Request from the Workflow Module

View Encounter Information