Cancel Rx Response From the Pharmacy

NextGen® Enterprise EHR Help

View RxChange Messages on Encounter History

When you receive an Rx Change request and approve or deny the request, a notification is added to the patient's chart. The Encounter History displays the notifications as email items. Note: To view a list of all Rx Change Request and Rx Change Response messages, you can open the eRx Status window and filter on the Message Type. Open NextGen® Enterprise EHR, and select a patient from Patient Lookup window. On the Encounter History tab, select an encounter and select the icon.The Encounter Details window opens. Under Documents & Images, select a notification.Depending on the notification you select, the details display on the RxChange Prescription Request tab or the RxChange Prescription Response tab. Response message details include: If approved or approved with changes, both the original and changed prescriptions. If denied, original medication and the requested medication from the pharmacy. Parent topic: View Encounter Information Parent topic: RxChange Messages

NextGen® Enterprise EHR Help

eRx Refill Request Notifications

Whenever you approve or deny an ePrescribing (eRx) refill request, a notification is added to the patient record. The Encounter History tab displays the eRx refill notification as an email item for the applicable encounter. For more information on eRx refill requests, go to NextGen Healthcare Success Community, and download the latest Workflow Module Guide for NextGen® Enterprise EHR and the ePrescribing User Guide for NextGen® Enterprise EHR. Parent topic: View Encounter Information

NextGen® Enterprise EHR Help

Cancel an Electronic Prescription

Before you begin You must enable Yes for eRx Permissions Practice Rights access in System Administrator. You must be enrolled for Cancel Rx service level in File Maintenance. Only pharmacies with the Cancel Rx service level can receive cancellation messages Pharmacy must participate in receiving Cancel Rx requests. You can send a Cancel Rx request to a pharmacy. If a medication was prescribed over two years ago, you can only stop or mark a medication as ineffective and cannot send a Cancel Rx request. Open NextGen® Enterprise EHR. Open Medications module. Select an active medication prescribed less than two years ago. The Last Audit column must have the eRx value. Select Cancel Rx. A message appears indicating that the medication has been cancelled and a cancellation message will be sent to the pharmacy. Select OK. The medication becomes inactive and a cancellation message is sent to the participating pharmacy. The Stop Date is updated in the Inactive grid and the Cancel Rx option beco

NextGen® Enterprise EHR Help

View Encounter Information

NextGen® Enterprise EHR enables you to quickly view the contents of an encounter for a selected patient on the Encounter Details window. Open NextGen® Enterprise EHR, and select a patient from Patient Lookup window. Select an encounter and select the button to open the Encounter Details window. Select the respective link to view any document, template, module, or report associated with the encounter.The selected patient item opens in the main window of NextGen® Enterprise EHR. Note: If an encounter is locked, you can open the patient item in read-only format. You can update information for a locked encounter by creating an addendum or custom encounter. View RxChange Messages on Encounter History eRx Refill Request Notifications You can view an ePrescribing (eRx) refill request and respond to it. Cancel Rx Response From the Pharmacy You can view the Cancel Rx response from the Pharmacy in the Encounter History tab. Parent topic: Encounters in NextGen Enterprise EHR Related concepts Adde

NextGen® Enterprise EHR Help

Resolve Denied eRx Refill Request

When you receive an eRx refill request and deny the request with the reason as Denial – New Prescription to follow, the Resolve Denied Refills link appears on the Send Prescription window. Open NextGen® Enterprise EHR. Select a patient and open Medications module. Select a medication where the eRx refill request was denied with the Denial - New Prescription to follow reason. Select View Denied Refills. The Deny New To Follow window opens. Deny New To Follow Select Details to open and view the Refill Request Details window. Select Close. To remove the denied refill from the list, select Remove. The Remove medication from queue window opens stating the confirmation message. Do one of the following: To remove the medication from the list, select Yes. To return to the Deny New to Follow window without removing the medication, select No. Select Close. Parent topic: Working with eRx Refill Requests from the Medications Icon

NextGen® Enterprise EHR Help

Deny an eRx Refill Request from the Manage Refills Window

You can deny an eRx refill request task from the Manage Refills window in the Medications module. Open NextGen® Enterprise EHR and select a patient. To view the Medications module for the patient, select Medications from the Quick Buttons panel. If NextGen® Enterprise EHR detects a new eRx refill request for the patient, the Manage Refills window opens, where you can view the refill requests details of the patient. To view the details of the refill request, select the refill request and select Details. The Refill Response Details window opens. To select a denial reason for the refill request, do one of the following: Select Deny Refill and select a reason from the list. Right-click the request, select Deny Refill, and then select a reason from the list. Deny Refill Note: If you configure custom denial reasons, NextGen® Enterprise EHR includes eRx custom denial reasons in the denial reasons list. For more information on custom denial reasons, go to NextGen Healthcare Success Community a

Cancel Rx Response From the Pharmacy

Recommendations

View RxChange Messages on Encounter History

eRx Refill Request Notifications

Cancel an Electronic Prescription

View Encounter Information

Resolve Denied eRx Refill Request

Deny an eRx Refill Request from the Manage Refills Window

View RxChange Messages on Encounter History

eRx Refill Request Notifications

Cancel an Electronic Prescription

View Encounter Information

Resolve Denied eRx Refill Request

Deny an eRx Refill Request from the Manage Refills Window