Supported Equipment

NextGen Healthcare does not explicitly support any equipment interface over thin-client, terminal services, WYSE, Citrix, and so on. If the equipment uses a serial or COM port to communicate, you may forward the COM port over a thin-client platform. If a device manufacturer provides USB Virtual Channel software, you may forward the USB port of that device to the server.

Note: If your equipment uses an RS232 serial port (referred to in Windows as a COM port, and typically using a DB9 connector), the USB to serial adapter should be Future Technology Devices International Limited (FTDI) based. Non-FTDI USB to serial adapters sometimes cause issues that are fixed by replacing the adapter with one that is FTDI-based.

The circumstance of a thin-client implementation is something to discuss with the client's IT department before making a decision. If the client encounters issues implementing the equipment over thin-client, NextGen Healthcare recommends using fat-client with the equipment interface.

The following list of supported manufacturers, their software and their equipment is subject to change by the manufacturers without notice.

Supported Equipment

Recommendations

Acquiring and Viewing Data Collected by Medical Equipment

Hillrom™ Welch Allyn® Devices

GE CardioSoft Equipment

Midmark Equipment

Hillrom™ HeartCentrix® (Former Cardiac Science) Devices