NextGen Healthcare does not explicitly support any equipment interface over thin-client, terminal services, WYSE, Citrix®, and so on. If the equipment uses a serial or COM port to communicate, you may forward the COM port over a thin-client platform. If a device manufacturer provides USB Virtual Channel software, you may forward the USB port of that device to the server.
Note: If your equipment uses an RS232 serial port (referred to in Windows as a COM port, and typically using a DB9 connector), the USB to serial adapter should be Future Technology Devices International Limited (FTDI) based. Non-FTDI USB to serial adapters sometimes cause issues that are fixed by replacing the adapter with one that is FTDI-based.
The circumstance of a thin-client implementation is something to discuss with the client's IT department before making a decision. If the client encounters issues implementing the equipment over thin-client, NextGen Healthcare recommends using fat-client with the equipment interface.
The following list of supported manufacturers, their software and their equipment is subject to change by the manufacturers without notice.
