Call Status

NextGen® Enterprise EHR Help

Call Information

The Call Information element enables you to select the Contact Type of the call, the Urgency of the issue, and who the user Spoke With on the call. Contact Type and Spoke With are required fields for all communication categories. Each column enables you to enter a custom option after the provided options. Contact Type, Spoke With Parent topic: Shared Elements

NextGen® Enterprise EHR Help

Contact Information

The Contact Information element enables you to select the Preferred Contact and Alternate Contact information for the selected patient or contact. If the individual who contacted the practice was not the patient, you may need to adjust the contact information. Otherwise, the contact information is automatically-populated with the patient's demographic information. Each contact option has an Other field to enter information manually. Contacts After a call has been added to the Communication Component Grid, the contact information cannot be changed. Parent topic: Shared Elements

NextGen® Enterprise EHR Help

Shared Elements

Each category of the Communication component shares three shared elements in the action panel. The elements are: Call Information Contact Information Call Status Call Information Contact Information Call Status Parent topic: Use the Communication Component

NextGen® Enterprise EHR Help

Filter Calls

When calls have been logged, you can filter calls by Type, Status and Encounter. You can also organize calls using columns that display in the grid. Access Communication Component Grid. Select the Call Type or Status of the call. These filters can be used separately or together to narrow down your results. Select View All calls logged for the patient or calls logged only during This Encounter. The Communication Component Grid displays calls that match the filter criteria. Select any of the column headers (For example Contact Date, Employee, and so on.) to order the results based on a specific detail. Parent topic: Call Types

NextGen® Adaptive Content Engine Help Enterprise 8

Document a Call

On the Telephone Communications template, Communication panel, click New Call to document the details of the call. Click the Call Type field and select a type of call from the list. The links in the left pane and the corresponding options appear based on the selected Call Type. Select an option for each of the following fields: Contact Type Urgency Spoke With Note: The required fields are highlighted by bolded column headings. You must document these fields before you can save the call information in the grid. Click the Contact Information link. Select an option for each column, Preferred Contact and Alternate Contact. Click the links from the left pane to document the call details. Each link has different options which you can select to build the call information. Enter comments in the text field below the grid. Do one of the following: Click Add. To send a task related to an individual or workgroup, click the Add & Task button For more information on tasking, go to the NextGen Health

NextGen® Adaptive Content Engine Help Enterprise 8

Contact Information

The information displayed for each contact includes: Information Description Date / Time The encounter date and the actual time when the contact was recorded. Employee The individual who was logged in and recorded the contact. Reason The reason stated by the patient or individual who initiated the contact for the contact. Status The status of the contact. A status of Open means that the reason for the call has not been satisfactorily resolved or addressed and that further action is required. A status of Closed means that the reason for the call has been addressed and that no further action is required for this call. Comments Shows any comments entered into the Comments field. Parent topic: Communication Panel

Call Status

Recommendations

Call Information

Contact Information

Shared Elements

Filter Calls

Document a Call

Contact Information

Call Information

Contact Information

Shared Elements

Filter Calls

Document a Call

Contact Information