Call Information

NextGen® Enterprise EHR Help

Contact Information

The Contact Information element enables you to select the Preferred Contact and Alternate Contact information for the selected patient or contact. If the individual who contacted the practice was not the patient, you may need to adjust the contact information. Otherwise, the contact information is automatically-populated with the patient's demographic information. Each contact option has an Other field to enter information manually. Contacts After a call has been added to the Communication Component Grid, the contact information cannot be changed. Parent topic: Shared Elements

NextGen® Enterprise EHR Help

Call Status

The Call Status element enables you to mark the status of the call. The two options are Open and Complete. Open is selected as the default option. Open Status When a call is marked as Complete, a document for the call is generated automatically. Untill a call is marked as Complete, the call can be selected from the Communication Component Grid and edited. Parent topic: Shared Elements

NextGen® Enterprise EHR Help

Shared Elements

Each category of the Communication component shares three shared elements in the action panel. The elements are: Call Information Contact Information Call Status Call Information Contact Information Call Status Parent topic: Use the Communication Component

NextGen® Enterprise EHR Help

Filter Calls

When calls have been logged, you can filter calls by Type, Status and Encounter. You can also organize calls using columns that display in the grid. Access Communication Component Grid. Select the Call Type or Status of the call. These filters can be used separately or together to narrow down your results. Select View All calls logged for the patient or calls logged only during This Encounter. The Communication Component Grid displays calls that match the filter criteria. Select any of the column headers (For example Contact Date, Employee, and so on.) to order the results based on a specific detail. Parent topic: Call Types

NextGen® Enterprise EHR Help

Call Types

This section covers the available call types in the Communication component and the basic workflow for each call type. The Call Types are: Billing Questions Charges Forms/Records Requests Medical Questions Medication Management Referrals Test Results Request Other Billing Questions Charges Forms/Records Requests Medical Questions Medication Management Referrals Test Results Request Other Filter Calls Task Calls Generate Document Sign Off Comments Document Inability to Contact Letter My Phrases Additional Functions (Comm Component) Parent topic: Using Communication Component

NextGen® Enterprise EHR Template Editor Help 8

Manage Communication Settings

The communication settings enable you to modify call types, panels, and panel items. Open the Hosted Component Field Properties window in one of these ways: Double-click an inserted Communication component field. Right-click an inserted Communication component field to display the shortcut menu, and select Properties. Select the Settings button. The Settings window opens. Settings Select the applicable profiles and call types. Select Save if you add or update any communication settings. Select Close. Parent topic: Communication Component Overview

Call Information

Recommendations

Contact Information

Call Status

Shared Elements

Filter Calls

Call Types

Manage Communication Settings

Call Information

Contact Information

Call Status

Shared Elements

Filter Calls

Call Types

Manage Communication Settings