NextGen Knowledge Center

Other Method for Troubleshooting

If you get a "Could not create 'cdo.message' object" message when trying to send a test e-mail from the File à E-mail Settings screen in the NextGen® Background Business Processor Manager, look for the cdosys.dll in the Windows\System32 directory and un-register and re-register it. Try to send the test e-mail again.

If you get the same error, try the following procedure:

  1. Launch Regedt32.exe from Start > Run.
  2. Navigate to HKEY_CLASSES_ROOT\CDO.xxxxxx (CDO.xxxxxx represents a registry item, i.e. CDO.Address), copy down the default value of the key CLSID (i.e. {CD000110-8B95-11D1-82DB-00C04FB1625D}).
  3. Navigate to HKEY_CLASSES_ROOT\CLSID\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} (Note: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx} represents the value you got in Step 2.)
  4. The default value of the sub-key InprocServer32 is the path of the target file (usually cdosys.dll).
  5. Navigate to the path and file and un-register the file with the command line Regsvr32 -u xxxxx.dll.
  6. Re-register the file with the command line Regsvr32 xxxxx.dll.