Running NextGen® Background Business Processor in Debug Mode

NextGen® Background Business Processor Help 8

NextGen® Background Business Processor Error Tracking

When NextGen® Background Business Processor launches NextGen® Enterprise PM and the Report Server during normal job processing: The NextGen® Background Business Processor Engine writes error messages to the ODBC Error Log if possible. If it is not possible for the NextGen® Background Business Processor Engine to write to the ODBC Error Log, it writes to the Application Event Log. The NextGen® Background Business Processor application logs application errors from NextGen® Enterprise PM and Report Server in the NextGen® Background Business Processor package history table and displays the error messages in the history details portion of the History List window in BBP Manager. The NextGen® Background Business Processor application writes database errors from NextGen® Enterprise PM and Report Server to the standard NextGen ODBC Error log. The NextGen® Background Business Processor application logs job success or failure in the NextGen® Background Business Processor package history. When a j

NextGen® Background Business Processor Help 8

Logging SQL Commands

You can set NextGen® Background Business Processor to record SQL Server® commands for: All NextGen® Background Business Processor Manager and NextGen® Background Business Processor Engine operations All NextGen® Enterprise PM or Report Server operations performed during a job NextGen® Background Business Processor records the commands in the NextGen install folder in a file called allsql.log. The main purpose of recording NextGen® Background Business Processor SQL commands is to help debug an error that occurs with NextGen® Background Business Processor. You should not activate the Log All SQL option unless instructed to do so by NextGen Customer Support. Log SQL Commands for Engine Operations Log SQL Commands During a Job Parent topic: NextGen Background Business Processor Troubleshooting

NextGen® Background Business Processor Help 8

NextGen® Background Business Processor Troubleshooting

This chapter provides information on troubleshooting errors in the NextGen® Background Business Processor application. NextGen Background Business Processor Error Tracking Running NextGen Background Business Processor in Debug Mode Logging SQL Commands Troubleshooting Common Issues

NextGen® Background Business Processor Help 8

Create NextGen® Background Business Processor Jobs

Open or create a package. Select the Jobs tab. Select the Open Menu button on the Package Properties window and select New. The Job Properties window displays. Enter a name for the job in the Job name field and select the job type from the list in the Job type field. In the Run as practice field, select the practice for which you want to send collection letters. Indicate the actions you want NextGen® Background Business Processor to take when the job successfully processes or fails to process. You can configure how NextGen® Background Business Processor responds to job success or failure by selecting options in the following fields: If job succeeds , then: Select the action you want NextGen® Background Business Processor to perform when the job processes successfully. The options are: Quit package as success Go to the next job If job fails, then : Select the action you want NextGen® Background Business Processor to perform when the job processes unsuccessfully. The options are: Quit pa

NextGen® Background Business Processor Help 8

Configure Servers for NextGen® Background Business Processor

You must select a server for NextGen® Background Business Processor to use when it performs automated NextGen® Enterprise PM processes. To create a server that is eligible for NextGen® Background Business Processor to use, install the NextGen® Background Business Processor Engine service on it. On the Server List tab, the NextGen® Background Business Processor Manager lists each server on the network on which the NextGen® Background Business Processor Engine Service exists. The Server List provides the following information for each NextGen® Background Business Processor Engine Service installation: The domain and server name for the server on which the NextGen® Background Business Processor Engine Service is installed If the service is available If the service is running The last time the service was started and stopped The total duration of the package that it had run last The server capacity percentage A Gantt chart of each package based on the time The package server schedule An op

System Administrator Help

NextGen® Background Business Processor Operation

Subgroup Used in Description Change Preferences NextGen® Enterprise PM & Report Server Enables users to save changes to NextGen® Background Business Processor Preferences accessed from the File menu. Change Server Availability NextGen® Enterprise PM & Report Server Enables users to make NextGen® Background Business Processor servers available or unavailable from the Server List tab. Delete Package History NextGen® Enterprise PM & Report Server Enables users to clear all package history displayed on the History List tab. Package history information includes job name, job number, last run date and time, result, and duration. Install BBP Engine Service NextGen® Enterprise PM & Report Server Enables users to install or uninstall the BBP Engine Service by using the Engine menu. Kill Running Package NextGen® Enterprise PM & Report Server Enables users to stop a package on the Package List tab from running. Launch BBP Manager NextGen® Enterprise PM & Report Server Enables users to start BBP M

Running NextGen® Background Business Processor in Debug Mode

Recommendations

NextGen® Background Business Processor Error Tracking

Logging SQL Commands

NextGen® Background Business Processor Troubleshooting

Create NextGen® Background Business Processor Jobs

Configure Servers for NextGen® Background Business Processor

NextGen® Background Business Processor Operation