Troubleshooting for Windows XP Operating system
- Open the computer that the NextGen® Background Business Processor Engine service is running on.
- Select Start > Run.
- Enter 'dcomcnfg' in the Run window and select OK.
- Access the following path in the tree view: Console Root > Component Services > Computers > My Computer > DCOM Config.
- Right-click on the Microsoft Excel Application and select Properties.
- Go to the Security > Launch and Activations Permissions frame.
- Select the Customize button.
The Edit button becomes enabled in the frame.
- Select the Edit button.
- In the next window, add the user account that the NextGen® Background Business Processor Engine uses.
- Select OK several times to exit.