Record Communications

NextGen® Adaptive Content Engine Help Enterprise 8

Add a Patient Communication

Access the Communications panel. Click the appropriate link on the Communication Tool pane on the left to indicate that type of patient contact being recorded: Medication Management Medical Question Test Result Request Referral Request Forms/Records Billing Question Outgoing Call Other The arrow to the left indicates which link is currently selected. The number to the right of the link shows that number of previously entered communications for that type of call. If you select a link, the previously entered communications for that type appear in the grid with the most recent call at that top of the list. Click Add. The appropriate telephone communications template appears. Medication Management In the Call Information section, click the Contact Type field, and select the call type. Enter the applicable details on the remainder of the template. Click Save & Close. Parent topic: Communication Panel

NextGen® Adaptive Content Engine Help Enterprise 8

Contact Information

The information displayed for each contact includes: Information Description Date / Time The encounter date and the actual time when the contact was recorded. Employee The individual who was logged in and recorded the contact. Reason The reason stated by the patient or individual who initiated the contact for the contact. Status The status of the contact. A status of Open means that the reason for the call has not been satisfactorily resolved or addressed and that further action is required. A status of Closed means that the reason for the call has been addressed and that no further action is required for this call. Comments Shows any comments entered into the Comments field. Parent topic: Communication Panel

NextGen® Enterprise EHR Help

Filter Calls

When calls have been logged, you can filter calls by Type, Status and Encounter. You can also organize calls using columns that display in the grid. Access Communication Component Grid. Select the Call Type or Status of the call. These filters can be used separately or together to narrow down your results. Select View All calls logged for the patient or calls logged only during This Encounter. The Communication Component Grid displays calls that match the filter criteria. Select any of the column headers (For example Contact Date, Employee, and so on.) to order the results based on a specific detail. Parent topic: Call Types

NextGen® Enterprise EHR Help

Forms/Records Requests

The Forms/Records Requests call type concerns communications that involve requests for forms and records to be sent to a patient. Select the New Call button and select Forms/Records Request from the Call Type list. The Panels and Panel Items opens. Select the Call Information and Contact Information panel items from the panels. Select Request. The Request option appears. Request Select the type of Request, the Date Needed for the requested form or record, and the Delivery method for the request. Select Action(s). The Action(s) option appears. Select the Action(s) associated with the call. You can select more than one. Note: Select Sent letter due to inability to contact generates a document that can be sent to the patient. For more information, see Inability to Contact Letter. Select Call Status and select a status for the call. In the Comments section, enter any comments related to the call or attach a phrase. Select Add. The call is saved and logged on to the Communication Component

NextGen® Adaptive Content Engine Help Enterprise 8

Provider Communications

You can use the Provider Communication template to document the communications details. The communications can be with another provider or physician, with the patient or guardian, or with another individual designated by the patient or guardian. A history of documented communications appears in the grid on the Provider Communication template. You can filter the grid to display communication records by the status. By default, the grid is filtered to show all the active records. The Audit Log link enables you to open the Provider Communications Audit Log template, where you can view or track changes made to a provider communication record. Provider Communication Document Provider Communication You can document the communication details on the Provider Communication template. Manage Provider Communication You can update or remove the previously documented provider communications. View the Audit Log for the Provider Communication You can view the edited or deleted provider communication re

NextGen® Ophthalmic Suite Help 2022.2

Provider Communications

Providers can document communications to the patient, family members, or providers on the Assessment/Plan - OPH template in the Provider Communication panel. A history of documented communications appears in the grid. The grid can be filtered to display communication records by status, active (includes edited records) or deleted, or all records. By default, the grid is filtered to show Active records. Fields on the Provider Communication panel are shared with the Provider Communication template. The Audit Log link opens the Provider Communications Audit Log template, where you can view or track changes made to a provider communication record. provider communication panel Document Provider Communication Update a Previously Documented Provider Communication Remove a Previously Documented Provider Communication View the Audit Log for a Previously Documented Provider Communication Parent topic: Enter Assessments for Today's Visit

Record Communications

Recommendations

Add a Patient Communication

Contact Information

Filter Calls

Forms/Records Requests

Provider Communications

Provider Communications

Add a Patient Communication

Contact Information

Filter Calls

Forms/Records Requests

Provider Communications

Provider Communications