In-Visit Features in NextGen Virtual Visits™

During your single or group NextGen Virtual Visits™, you can use the following features to enhance your visit.

Feature	Description
Turn Your Camera On or Off	By default, your camera is ON when you join a visit. You can turn your camera OFF by selecting Stop Video. You can turn your camera ON again by selecting Start Video.
Virtual Video Background on Desktop	You can select your video background during a visit by selecting the Virtual Background icon. You can also blur video background by selecting . Note: Blur and Virtual Background options are not supported on the Safari® browser.
Virtual Video Background on Mobile	You can blur your video background during a visit by selecting options, and then selecting Virtual Background . You can switch back to normal background view by selecting Virtual Background . Note: This option is not supported on the Safari® browser.
Switch Your Desktop Cameras	You can switch the default camera by selecting the list next to the camera icon in the main visit controls and then selecting Switch Camera .
Switch Your Mobile Device Camera	You can switch the default camera on your mobile device by selecting Options from your main visit controls, and then selecting Switch Camera.
Mute /Unmute Your Microphone	By default, your microphone is ON when you join a visit. You can mute your microphone during a visit by selecting Mute . You can unmute your microphone during a visit by selecting Unmute .
Switch Desktop Audio Connections	You can switch your desktop audio connections by selecting the list next to the microphone button in the main visit controls, and then selecting Switch Audio Connection. Select the audio source you want to use from the list.
Send / Receive Chat Messages	You can send chat messages to exchange information such as medical phrases and terms, or helpful website links. A red dot appears when your chat contains new message. You can open the chat panel by selecting the icon. You can open chat on a mobile phone by selecting Options and then selecting Chat.
Share Documents	You can share documents with patients during visits. When shared, documents are sent to all participants in the chat. Patients can then download the documents during the visit and/or receive the documents in an email following the visit. This feature is available to both support users and scheduled users. The document sharing feature is supported only on computers with a Chrome™ or Firefox® browser. Note: You should not share documents containing protected health information (PHI). You can select the Share document icon to share a document, and then search for one of your documents or a practice document you have marked as a favorite or upload a document.
Share your Screen	You can use screen sharing to jointly review information during a visit, such as NextGen® Enterprise EHR documentation or lab results. This feature is available to support users, scheduled users, and patients. The screen sharing feature is supported only on computers with a Firefox® or Chrome™ browser. You can select to share your screen. Note: This screen sharing option is available only for patients using desktop devices and is not available for visit guests. Provider can stop the screen share, or patients can select Stop Sharing.

In-Visit Features in NextGen Virtual Visits™