NextGen Knowledge Center

Open NextGen Virtual Visits™

Before you begin

  • Provider must be at a practice that is licensed with NextGen Virtual Visits™.
  • Patient must be an existing patient and already scheduled for a virtual visit.
  • Patient must be checked into NextGen Virtual Visits™ before the provider or the provider's staff.
  • Ensure that the Send HTML document for mobile integration option is enabled in the Virtual Visits portal for the Virtual Visit link to appear in Encounter History.
  • You must enable and configure NextGen Virtual Visits™ in File Maintenance.

    For more information on configuring practice preferences for NextGen Virtual Visits™, go to NextGen Healthcare Success Community, and download the latest File Maintenance Preferences Guide forNextGen®Enterprise.

  1. Open NextGen® Enterprise EHR, and select a patient scheduled for a virtual visit.
  2. On the Top Toolbar, select Inbox.
    The Workflow module opens.
  3. On the Appointments tab, double-click the virtual visit appointment in the appointment list.
  4. To open the NextGen Virtual Visits™, do one of the following:
    • Select Virtual Visit on the Encounter History tab.
    • Right-click Virtual Visit, copy the link, and open the virtual visit from the browser.

      If you open NextGen Virtual Visits™ from remote desktop protocol (RDP), right-click Virtual Visit, copy the link, and open it from the local workspace browser.