NextGen Knowledge Center

Test Your Device

Check your devices for compatibility with NextGen Virtual Visits™. The test checks your camera, microphone, and bandwidth.

  1. From your browser, select the menu icon Menu icon on the NextGen Virtual Visits™ toolbar, and then select Test My Device.

    The Test My Device page opens.

    Test My Device page

  2. If your browser notifies you that the Website wants to access your camera and microphone, select Allow for each device.
  3. Select Run Test.
    The Connectivity bar tracks the progress of the test. When the test is complete, a window displays your test result.
    Successful test result window

  4. Close the window or, if necessary, select Re-run Test.
Test Your Device