Requirements and Configuration

NextGen Virtual Visits™ Help

Test Your Device

Check your devices for compatibility with NextGen Virtual Visits™. The test checks your camera, microphone, and bandwidth. From your browser, select the menu icon Menu icon on the NextGen Virtual Visits™ toolbar, and then select Test My Device. The Test My Device page opens. Test My Device page If your browser notifies you that the Website wants to access your camera and microphone, select Allow for each device. Select Run Test. The Connectivity bar tracks the progress of the test. When the test is complete, a window displays your test result. Successful test result window Close the window or, if necessary, select Re-run Test. Parent topic: Requirements and Configuration

NextGen Virtual Visits™ Help

Compatible Devices and Browsers for NextGen Virtual Visits™

If you use this device Take these steps Use these browsers Computer or laptop Update your browser to the most recent version. Internet Explorer and Microsoft® Edge are not supported. Google® Chrome, Mozilla® Firefox, Apple® Safari Android™ Update your device to the most recent operating system (version 8 or later). Google® Chrome Apple® iPhone® or Apple® iPad® Make sure you are using an Apple® iPhone® 6 or later. Update your device to the most recent operating system (OS) version 11 or later. Apple® Safari Parent topic: Requirements and Configuration

NextGen Virtual Visits™ Help

Configure Your Camera and Microphone for Windows

Allow your browser to access to camera and microphone. On the Windows® task bar, select Start Start button, and then select Settings Settings button. The Windows Settings window opens. Windows Settings Enter microphone privacy into the search field. The microphone privacy settings appear. Windows privacy settings for microphone Set Let apps use my microphone to On. Under Privacy, select the Camera. The camera privacy settings appear. Windows privacy settings for camera Set Let apps use my camera hardware to On. Close the window. Parent topic: Requirements and Configuration

NextGen Virtual Visits™ Help

Audio and Video Requirements

Device must have a front-facing camera Allow the Web browser access to your camera and microphone Earphones must have a microphone Turn the device volume up Parent topic: Requirements and Configuration

NextGen Virtual Visits™ Help

Internet and Wi-Fi® Connection Recommendations

NextGen Healthcare recommend using a secure and private internet connection or, on your mobile device, cellular service. You need either a strong, private Wi-Fi® connection or a 4G LTE cellular connection. If you do not have strong internet or celllular connection, your video or audio quality may not be ideal. If you are in a corporate office, firewalls often block the video connection. If the connection is blocked, turn off Wi-Fi® and then refresh your page on a cellular device, or try another secure Wi-Fi® network on your computer. Parent topic: Requirements and Configuration

NextGen Virtual Visits™ Help

Prerequisites for Using NextGen Virtual Visits™

For a successful visit with NextGen Virtual Visits™, all users must have the following: A strong internet connection, preferably a wired connection. For local network or router configuration, you can set the Quality of Service (QoS) priority high for telehealth sites to optimize video streaming. A supported device with a working front-facing camera, microphone, and speakers. Ensure that your device is using the latest supporting operating system For a Universal Serial Bus (USB) webcam, ensure that your webcam is connected to a high-speed USB 2.0 port. Update your USB webcam's firmware and software to the latest versions. A supported browser for your device. Ensure that your browser can access the camera and microphone. Typically, the browser prompts you to turn on access. If it does not, refer to your browser's support website for more information. Firewall configurations are set to allow video visits. Supported Devices and Browsers You can use numerous devices and browsers to access N