Testing Your Device and Internet Connection

To ensure the best virtual visit experience, you must test your device compatibility and internet connection speed.

You can test your device and browser compatibility by visiting the website https://virtualvisits.nextgen.com/video/test and then following the provided instructions.

NextGen Healthcare recommends a speed of 2 to 4 Mbps for each session. For example, if you plan on 15 sessions, you must have a 30 to 60 Mbps network speed to support all your users simultaneously at the same location.

You can calculate your total network capacity needed for download and upload.

For example, 10 users @ 2 to 4 mb/s require 20 to 40 mb/s concurrent upload speed as the minimum requirement in a shared network. The 20 to 40 mb/s speed, along with other upload capacity needs, will be your total upload capacity requirement.

Note: To use screen sharing during virtual visit sessions, you should also consider the potential added session traffic created by other features, such as guests, clinical administrators, and interpretive services. Additionally, factors such as the central processing unit (CPU) speed of devices also affect the video and audio connection quality during virtual visits. Therefore, to ensure seamless performance, you should run additional tests with your providers and devices. The more available bandwidth for your users, the better the connection quality.

You can test your internet download and upload speed by visiting www.google.com and searching for internet speed test.

Testing Your Device and Internet Connection

Recommendations

Request Network Support Assistance

Setting Firewall and Proxy Configurations to Prevent Video Blocking

Supported Devices and Browsers

Prerequisites for Using NextGen Virtual Visits™

Test Your Device