You can submit network support requests for
NextGen Virtual Visits™ by visiting
NextGen Healthcare Success Community.
- Log on to NextGen Healthcare Success Community and submit a NextGen Healthcare Support case under Virtual Visits Network.
In the support request, include your answers to the following questions:
- Has anything changed since your initial implementation of NextGen Virtual Visits™ at your site?
- How many overall locations will be used, and can NextGen Healthcare verify the configurations at all locations?
- How many users at each location will be using NextGen Virtual Visits™ at the same time?
- What types of devices will your practice use to connect?
- Is the connection wired or wireless? If wireless, is it through cell phone service or local Wi-Fi®?
- How are NextGen Healthcare solutions accessed by these users (RDP, thin clients, thick clients, and so on)? Will providers access NextGen Healthcare solutions using the same device they use for their NextGen Virtual Visits™?
- To perform additional network readiness tests, use the following website to download and submit the report results as needed:
