NextGen Virtual Visits™ Overview

NextGen Virtual Visits™ Help

Invite a Guest to Your Visit

You can invite your friend, care giver, or a family member as a guest to your visit. If you did not invite a guest before the visit, you can invite them after the start of the visit. Note: Inviting patient guest option is not available for group visits. To invite a guest, do one of the following: From the NextGen Virtual Visits™ confirmation emails or text message you received, select Invite a Guest, authenticate your email or mobile number with one-time password (OTP), and then select Add Guest. During the visit, select Invite Guest . The Add Guest window opens. Enter the guest's first and last name, email or phone number, select from the Relationship to patients list, then select authorize checkbox, and then select Add. The guest is added to your visit. Parent topic: NextGen Virtual Visits Overview

NextGen Virtual Visits™ Help

End Your Visit

When you have finished your visit, select End Visit. A confirmation window opens. Select Yes to confirm that you want to end the visit. Complete the brief survey about your virtual visit experience. If you have questions regarding your health care needs, payment, or scheduling, contact your provider’s office directly. If you accidentally end your visit, you can return to the visit as long as the provider is still connected. To return to the visit, use the same link from the email or text. Parent topic: NextGen Virtual Visits Overview

NextGen Virtual Visits™ Help

Join Your Visit

Before you begin Make sure you're in a private room with reliable Wi-Fi® or cellular service. Review the Devices and Connection Guide at Patient Resources. Before your visit, run a quick test on your device at Run Quick Video and Audio Test. Note: If you have questions regarding your health care needs, payment, or scheduling, contact your provider's office. From the NextGen Virtual Visits™ confirmation or remainder emails or text message you received, select Join Visit, or copy and paste the URL into your browser. Optional: To make sure you are using a supported device, select Test My Device before you join the visit. On your virtual visit page, select from the language list, and then select Check-in. On Terms and Consent, review and select the necessary checkboxes, and then select Next. Select from the Patient Location list, select Next, complete the intake questions, and then select Next. Note: The intake questions appear only if they apply to you. On Signature, review the patient re

NextGen Virtual Visits™ Help

E-Learning Courses

NextGen Healthcare offers e-learning courses that can instruct you on how to use NextGen Virtual Visits™. Table 1. Courses Course Name Description URL Working with Virtual Visits Learn to set up your account, schedule a virtual visit appointment, view your appointment dashboard, conduct a visit, view a visit from the patient perspective, and work with the guest feature. NextGen Learning - Working with Virtual Visits Provider Overview Learn to set up your platform to perform successful telehealth visits. This course walks you through the virtual visit appointment setup and the process of conducting a virtual visit. NextGen Learning - Provider Overview Scheduling Group Virtual Visits Learn to set up a group visit within NextGen Virtual Visits™ by creating a patient group, turning on group scheduling, creating a group visit type, and scheduling a group visit. NextGen Learning - Scheduling Group Virtual Visits

NextGen Virtual Visits™ Help

Prerequisites for Using NextGen Virtual Visits™

For a successful visit with NextGen Virtual Visits™, all users must have the following: A strong internet connection, preferably a wired connection. For local network or router configuration, you can set the Quality of Service (QoS) priority high for telehealth sites to optimize video streaming. A supported device with a working front-facing camera, microphone, and speakers. Ensure that your device is using the latest supporting operating system For a Universal Serial Bus (USB) webcam, ensure that your webcam is connected to a high-speed USB 2.0 port. Update your USB webcam's firmware and software to the latest versions. A supported browser for your device. Ensure that your browser can access the camera and microphone. Typically, the browser prompts you to turn on access. If it does not, refer to your browser's support website for more information. Firewall configurations are set to allow video visits. Supported Devices and Browsers You can use numerous devices and browsers to access N

NextGen® Enterprise EHR Help

NextGen Virtual Visits™

NextGen Virtual Visits™ NextGen Virtual Visits™ The Virtual Visit link appears on the Encounters tab in NextGen® Enterprise EHR, which the providers can use to join their patients' scheduled virtual visits. Open NextGen Virtual Visits You can open NextGen Virtual Visits™ from NextGen® Enterprise EHR. Turn off NextGen Virtual Visits You can turn off NextGen Virtual Visits™ for a selected patient. Schedule On-Demand NextGen Virtual Visits You can now schedule on-demand virtual visit for patients from NextGen® Enterprise EHR. Parent topic: Encounters in NextGen Enterprise EHR

NextGen Virtual Visits™ Overview

Recommendations

Invite a Guest to Your Visit

End Your Visit

Join Your Visit

E-Learning Courses

Prerequisites for Using NextGen Virtual Visits™

NextGen Virtual Visits™

NextGen Virtual Visits™ Overview

Invite a Guest to Your Visit

End Your Visit

Join Your Visit

E-Learning Courses

Prerequisites for Using NextGen Virtual Visits™

NextGen Virtual Visits™