Stop Recall Plans from Reports

Help Guide for NextGen® Enterprise PM 8

Stop a Recall Manually

A patient’s Recall Plan can be manually stopped by a user from the following areas in NextGen® Enterprise PM: Appointment Book Add/Edit Appointment window Appointment Lookup window Patient Chart > Patient Information Bar Patient Chart > Clinical History/Notes tab Patient Chart > Encounters tab Check-in / Check-out AutoFlow Sequence > Patient Recall Appointment Book Add/Edit Appointment Window Appointment Lookup Window Patient Chart > Patient Information Bar Patient Chart > Clinical History/Notes Tab Patient Chart > Encounters Tab Parent topic: Stopping a Recall Plan

Help Guide for NextGen® Enterprise PM 8

Add or Update Recall Plans from Reports

Recall Plans for patients can be added or updated in batch mode from the following reports in NextGen® Enterprise PM: General > Patient Recall General > Patient Chart Demographics General > Patient Chart Demographics with Providers Daily > Charges Daily > Charges By Current User Patients listed on the report that do not have an active recall of the selected type will get a new recall plan added. Patients listed on the report that do have an active recall of the selected type will get their existing recall plan updated. Note: Each patient listed on the report is counted as a single “source”. Therefore, if a patient is listed twice on the report, the number of “sources” displayed in the prompts below will be less than number shown on the report. From the Reports menu, select one of the above reports. The Report Filter window opens. Filter the report to include the desired patient population and select OK. The Report Preview window opens. On the report toolbar, select the New Recall Plan

Help Guide for NextGen® Enterprise PM 8

Modify a Recall Plan

A patient’s existing Recall Plan can be modified from the following areas in NextGen® Enterprise PM: Appointment Book Add/Edit Appointment window > Recall/Waitlist tab Appointment List/Lookup Chart > Patient Information Bar > Recall Plans button Chart > Clinical History/Notes tab Chart > Encounters tab Checkin / Checkout AutoFlow Sequence > Patient Recall Note: If a patient’s recall plan has been stopped, ether automatically by the system or manually by a user, it cannot be modified. Modify a Recall Plan from the Appointment Book Modify a Recall Plan from the Add/Edit Appointment Window Modify a Recall Plan from the Appointment Lookup Window Modify a Recall Plan from the Patient Chart > Patient Information Bar > Recall Plans Button Modify Recall Plan You can send the recall plan messages from the Edit Recall Plan Window. View 'Created By' and 'Modified By' Information for a Recall Plan Parent topic: Recall Plans

NextGen® Enterprise EHR Help

Stop Active Recalls and Cancel Future Appointments for an Expired Patient

Use this procedure to do the following: Expire a patient Cancel future appointments and stop active recalls Access the Modify Person/Patient Information Window for the patient that you want to expire. On the Modify Person/Patient Information window, select the Expired check box. The Expired Date field becomes active. In the Expired Date field, enter the date of death for the person/patient. A application message appears, asking if you want to cancel future appointments and stop active recalls. Do one of the following: Select Yes. If Appointment Cancellation Tracking and/or Recall Plan Stop Reason tracking is enabled in Practice Preferences, you will need to select a reason for the appointment cancellation and/or the recall plan stop reason then select OK. Active recalls and future appointments will be cancelled. Select No. Future appointments and active recalls remain in the system. When the Modify Patient/Person window is reaccessed for the expired patient, a message displays asking i

Help Guide for NextGen® Enterprise PM 8

View Recall Plans

A patient’s existing Recall Plan(s) can be viewed from the following areas in NextGen® Enterprise PM: Appointment Book Add/Edit Appointment window > Recall/Waitlist tab Appointment List/Lookup Chart > Patient Information Bar > Recall Plans button Chart > Clinical History/Notes tab Chart > Encounters tab Checkin / Checkout AutoFlow Sequence > Patient Recall View a Recall Plan from the Appointment Book View a Recall Plan from the Add/Edit Appointment Window View a Recall Plan from the Appointment Lookup Window View a Recall Plan from the Patient Chart > Patient Information Bar View a Recall Plan from the Patient Chart > Clinical History/Notes Tab View a Recall Plan from the Patient Chart > Encounters Tab Patient Recall Window Parent topic: Recall Plans

NextGen® Enterprise EHR Help

Track Reasons for Appointment Cancellations or Stopping Recalls for an Expired Patient

Use this procedure to do the following: Expire a patient Cancel future appointments and stop active recalls Enter a Reason for Cancelling Future Appointments or Stopping Recalls Access the Modify Person/Patient Information Window for the patient that you want to expire. On the Modify Person/Patient Information window, select the Expired check box. The Expired Date field becomes active. In the Expired Date field, enter the date of death for the person/patient. A application message appears, asking if you want to cancel future appointments and stop active recalls. Do one of the following: Select Yes. If Appointment Cancellation Tracking or Recall Plan Stop Reason tracking is enabled in Practice Preferences, you will need to select a reason for the appointment cancellation or the recall plan stop reason then select OK. The Reason for Stopping Recall application message appears if your practice is tracking reasons for stopping recalls. The Reason for Appointment Cancellation application me

Stop Recall Plans from Reports

Recommendations

Stop a Recall Manually

Add or Update Recall Plans from Reports

Modify a Recall Plan

Stop Active Recalls and Cancel Future Appointments for an Expired Patient

View Recall Plans

Track Reasons for Appointment Cancellations or Stopping Recalls for an Expired Patient

Stop a Recall Manually

Add or Update Recall Plans from Reports

Modify a Recall Plan

Stop Active Recalls and Cancel Future Appointments for an Expired Patient

View Recall Plans

Track Reasons for Appointment Cancellations or Stopping Recalls for an Expired Patient