Marking the Patient as Expired

Help Guide for NextGen® Enterprise PM 8

Cancel Multiple Appointments

When you cancel an appointment for a patient who has multiple appointments, either on the same day or future, you can cancel all appointments at the same time if needed. For example, if a patient has three appointments on the same day, you can cancel all three at the same time. Open the Appointment Book window. Select an appointment to be canceled. Do one of the following: Right-click the appointment and select Mark as Canceled. Open an appointment and select the Cancelled option on the Edit Appointment window. Note: A window opens asking the reason for cancellation of the appointment if you select the Track Cancellation reason option in the Appt Scheduling tab of the Practice Preferences window. From the list of reasons, select the reason for canceling the appointment. Select OK to save changes and close the window. If the patient has multiple appointments either on the same day or in the future, the Cancel Appointment window opens. Note: The Linked Appointments section displays a lis

Help Guide for NextGen® Enterprise PM 8

Removing an Appointment

To remove an appointment from the schedule, you can either Cancel the appointment, or Delete the appointment. Both canceled and deleted appointments retain a record in the patient's chart and are available on reports. When you cancel an appointment, you are prompted to select an Appointment Cancellation Reason. This is useful for tracking the various reasons that appointments are canceled. When you cancel the appointment, it is removed from the schedule and the appointment status changes to canceled. When you delete an appointment, you are not prompted to select an Appointment Cancellation Reason. When you cancel the appointment, it is removed from the schedule. The appointment status does not change, but the appointment now has a deleted indicator. Cancel an Appointment You can cancel an appointment from the Appointment Book if the patient asks to cancel.You can cancel an appointment from the Appointment Lookup window for a patient.You can cancel an appointment from the Patient Chart

Help Guide for NextGen® Enterprise PM 8

Recalls for Expired Patients

On the Modify Patient Information window, when the Expired check box is selected, a prompt displays after entering an Expiration Date for patients that have one or more future appointments and/or active recall plans. The purpose of the prompt is to alert the user that future appointments for the patient should be cancelled and active recall plans should be stopped. Expired patient with active recall plan(s) Expired patient with future appointment(s) Expired patient with active recall plan(s) and future appointment(s) Note: System Alerts can also identify expired patients with future appointments and/or active recall plans if enabled in Practice Preferences > Alerts. Parent topic: Recall Plans

NextGen® Enterprise EHR Help

Access the Modify Person/Patient Information Window

Before you cancel future appointments for an expired patient, you need to access the patient/person information window. Select the Lookup icon to access the Modify Patient/Person Information window. The People/Patient Lookup window opens. Enter the search criteria for the desired patient. Then in the Matching Records list, double-click the applicable patient. The Modify Patient/Person Information window opens. When expiring a patient, you can stop active recalls and/or cancel future appointments. Depending on how your practice is setup you may be required to enter a reason for stopping a recall and/or cancelling future appointments. Refer to the following sections for instructions for stopping active recalls and cancelling future appointments. Cancelling Future Appointments for Expired Patients Stopping Active Recalls for Expired Patients Stopping Active Recalls and Cancelling Future Appointments Parent topic: Cancelling Future Appointments for Expired Patients

NextGen® Enterprise EHR Help

Stop Active Recalls and Cancel Future Appointments for an Expired Patient

Use this procedure to do the following: Expire a patient Cancel future appointments and stop active recalls Access the Modify Person/Patient Information Window for the patient that you want to expire. On the Modify Person/Patient Information window, select the Expired check box. The Expired Date field becomes active. In the Expired Date field, enter the date of death for the person/patient. A application message appears, asking if you want to cancel future appointments and stop active recalls. Do one of the following: Select Yes. If Appointment Cancellation Tracking and/or Recall Plan Stop Reason tracking is enabled in Practice Preferences, you will need to select a reason for the appointment cancellation and/or the recall plan stop reason then select OK. Active recalls and future appointments will be cancelled. Select No. Future appointments and active recalls remain in the system. When the Modify Patient/Person window is reaccessed for the expired patient, a message displays asking i

NextGen® Enterprise EHR Help

Cancelling Future Appointments for Expired Patients

When expiring a patient, you can stop active recalls and/or cancel future appointments. Depending on how your practice is setup you may be required to enter a reason for stopping a recall and/or cancelling future appointments. Refer to the following sections for instructions for stopping active recalls and cancelling future appointments. Access the Modify Person/Patient Information Window Cancel Future Appointments for an Expired Patient You can update the patient records and cancel future appointments for an expired patient. Parent topic: Managing an Expired Patient Record

Marking the Patient as Expired

Recommendations

Cancel Multiple Appointments

Removing an Appointment

Recalls for Expired Patients

Access the Modify Person/Patient Information Window

Stop Active Recalls and Cancel Future Appointments for an Expired Patient

Cancelling Future Appointments for Expired Patients

Cancel Multiple Appointments

Removing an Appointment

Recalls for Expired Patients

Access the Modify Person/Patient Information Window

Stop Active Recalls and Cancel Future Appointments for an Expired Patient

Cancelling Future Appointments for Expired Patients