Marking the Patient as Expired

Help Guide for NextGen® Enterprise PM 8

Marking the Patient as Expired

When you select the Expired option on the Modify Patient Information window and enter an Expiration Date for patients that have one or more future appointments and active recall plans, a messages appears stating that the future appointments must be canceled and the to stop the active recall plans for the patient. Note: If you select the system alerts in the Alerts section of the Practice Preferences window, then when you open the Modify Patient Information you get a message with the information on the expired patients with future appointments and active recall plans. Parent topic: Removing an Appointment

Help Guide for NextGen® Enterprise PM 8

Removing an Appointment

To remove an appointment from the schedule, you can either Cancel the appointment, or Delete the appointment. Both canceled and deleted appointments retain a record in the patient's chart and are available on reports. When you cancel an appointment, you are prompted to select an Appointment Cancellation Reason. This is useful for tracking the various reasons that appointments are canceled. When you cancel the appointment, it is removed from the schedule and the appointment status changes to canceled. When you delete an appointment, you are not prompted to select an Appointment Cancellation Reason. When you cancel the appointment, it is removed from the schedule. The appointment status does not change, but the appointment now has a deleted indicator. Cancel an Appointment You can cancel an appointment from the Appointment Book if the patient asks to cancel.You can cancel an appointment from the Appointment Lookup window for a patient.You can cancel an appointment from the Patient Chart

Help Guide for NextGen® Enterprise PM 8

Recalls for Expired Patients

On the Modify Patient Information window, when the Expired check box is selected, a prompt displays after entering an Expiration Date for patients that have one or more future appointments and/or active recall plans. The purpose of the prompt is to alert the user that future appointments for the patient should be cancelled and active recall plans should be stopped. Expired patient with active recall plan(s) Expired patient with future appointment(s) Expired patient with active recall plan(s) and future appointment(s) Note: System Alerts can also identify expired patients with future appointments and/or active recall plans if enabled in Practice Preferences > Alerts. Parent topic: Recall Plans

Help Guide for NextGen® Enterprise PM 8

Recalls for Expired Patients

On the Modify Patient Information window, when the Expired check box is selected, a prompt displays after entering an Expiration Date for patients that have one or more future appointments and/or active recall plans. The purpose of the prompt is to alert the user that future appointments for the patient should be cancelled and active recall plans should be stopped. Note: System Alerts can also identify expired patients with future appointments and/or active recall plans if enabled in Practice Preferences > Alerts. Parent topic: Recall Plans

NextGen® Enterprise EHR Help

Access the Modify Person/Patient Information Window

Before you cancel future appointments for an expired patient, you need to access the patient/person information window. Select the Lookup icon to access the Modify Patient/Person Information window. The People/Patient Lookup window opens. Enter the search criteria for the desired patient. Then in the Matching Records list, double-click the applicable patient. The Modify Patient/Person Information window opens. When expiring a patient, you can stop active recalls and/or cancel future appointments. Depending on how your practice is setup you may be required to enter a reason for stopping a recall and/or cancelling future appointments. Refer to the following sections for instructions for stopping active recalls and cancelling future appointments. Cancelling Future Appointments for Expired Patients Stopping Active Recalls for Expired Patients Stopping Active Recalls and Cancelling Future Appointments Parent topic: Cancelling Future Appointments for Expired Patients

NextGen® Enterprise EHR Help

Access the Modify Person/Patient Information Window

Before you cancel future appointments for an expired patient, you need to access the patient/person information window. Select the Lookup icon to access the Modify Patient/Person Information window. The People/Patient Lookup window opens. Enter the search criteria for the desired patient. Then in the Matching Records list, double-click the applicable patient. The Modify Patient/Person Information window opens. When expiring a patient, you can stop active recalls and/or cancel future appointments. Depending on how your practice is setup you may be required to enter a reason for stopping a recall and/or cancelling future appointments. Refer to the following sections for instructions for stopping active recalls and cancelling future appointments. Cancelling Future Appointments for Expired Patients Stopping Active Recalls for Expired Patients Stopping Active Recalls and Cancelling Future Appointments Parent topic: Cancelling Future Appointments for Expired Patients

Marking the Patient as Expired

Recommendations

Marking the Patient as Expired

Removing an Appointment

Recalls for Expired Patients

Recalls for Expired Patients

Access the Modify Person/Patient Information Window

Access the Modify Person/Patient Information Window

Marking the Patient as Expired

Marking the Patient as Expired

Removing an Appointment

Recalls for Expired Patients

Recalls for Expired Patients

Access the Modify Person/Patient Information Window

Access the Modify Person/Patient Information Window