Sending Payment Balance

Patient Experience Help

Pay Bills from NextGen® PxP Portal

Before you begin Ensure that the Online Bill Pay solution is enabled in Site Generator. For more information, go to NextGen Healthcare Success Community, and download the latest User Guide for Site Generator Patients can view a pending balance, store payment methods, view statements (when enabled), and view their payment history for transactions submitted through NextGen® Office Patient Portal, PayNow, NextGen® Patient Engage, and NextGen Virtual Visits™ (as applicable by practice). In NextGen® PxP Portal, select Pay Bills. Image of the available pages on a practice portal page, with the Pay Bills option highlighted with a red box. The Payment page opens on the Balances tab. Image of the Payment page on the Balances tab. If paying the full balance, select the payment method, and then selecting Pay. To pay an alternate amount, select Pay Other Amount, enter the desired payment in the text box, select the payment method, and then selecting Pay.You can also add a payment method by selecti

Patient Experience Help

Patient Payments Using NextGen® Patient Engage powered by Luma

NextGen® Patient Engage powered by Luma provides the following NextGen® Pay options to collect payments from a patient before a visit: Collect balance payments and co-pay The balance payment and co-pay amounts are displayed to patients. The completed payments are automatically batched to NextGen® Enterprise PM. Co-pay payments are also automatically batched to NextGen® Enterprise PM as unapplied encounter credits when the encounters associated with the specific appointment IDs are created. Collect only balance payments The balance payments are displayed to patients, who can make either a full or partial payment. Completed payments are automatically batched to NextGen® Enterprise PM as unapplied account credits. You can collect the co-pay amount in the office when the encounter is created during the check-in process. Collect only co-pay Co-pay payments are automatically batched to NextGen® Enterprise PM as unapplied encounter credits when the encounters associated with the specific appo

Patient Experience Help

Payment Features of NextGen® Pay powered by InstaMed

To pay online, NextGen® Pay provides patients with many options that work together with your clinical portal solutions. NextGen® Pay has the following features for payment: Merchant Account enables the overall processing of payment transactions based on practice, location, or provider accounts at the time of configuration. Online Bill Pay enables patients to set up a portal account and pay bills from within the patient portal using any device. PayNow enables payments without logging on, either from the portal landing page or through a link on your practice website, where patients can quickly pay their bills without logging on to their portal account. eStatements (if applicable) reduces billing costs by displaying eStatements to the patient in all NextGen® Enterprise payment UI (user interface) workflows. Engage Payments (if applicable) enables patients to submit a payment for their upcoming visit or a prior balance as part of their PreCheck process ahead of a visit. Virtual Visit Payme

Patient Experience Help

Default Payment Method

The default payment method always appears at the top of the list and is preselected for payment submission. This enables a one click payment option if the patient intends to pay the full balance owed using their default payment method. Patients also can select the option to pay a different amount and enter the amount they would like to submit as a payment. When patients choose this option, note PAYMENT AMOUNT, REMAINING BALANCE, and Pay all automatically adjust based on the amount the patient chooses to pay. Patients can also choose a different payment method to charge the payment to or enter a new payment method. Pay Bills tab with updated amounts based on entered number Parent topic: Sending Payment Balance

Patient Experience Help

Collect Payment Using Credit Cards on File

You can collect electronic payments using a credit card on file. You can use the active credit card for a patient. If the patient has more than one credit card on file, you can use the credit card specified by the patient or payer. Note: You must activate a batch before you process a patient's payment. In NextGen® Enterprise PM, select Posting.The Batch Posting window opens. Right-click a batch and select Active Batch. Double-click the active batch.The Payment Entry window opens. In the Payer field, select patient. Select CC Pay and then select Card on File.The Payment Processing window opens. The default card displays in Credit Card on File. Note: If there are existing practice preferences and no user preferences are selected, the payment processing is done as follows: For practices with a single MID, the NextGen® Pay powered by InstaMed web form opens on your default browser and you can enter the credit card number. For practices with multiple existing MID's, the Profile and Using Ou

Help Guide for NextGen® Enterprise PM 8

Collect Payment Using Credit Cards on File

You can collect electronic payments using a credit card on file. You can use the active credit card for a patient. If the patient has more than one credit card on file, you can use the credit card specified by the patient or payer. Note: You must activate a batch before you process a patient's payment. In NextGen® Enterprise PM, select Posting.The Batch Posting window opens. Right-click a batch and select Active Batch. Double-click the active batch.The Payment Entry window opens. In the Payer field, select patient. Select CC Pay and then select Card on File.The Payment Processing window opens. The default card displays in Credit Card on File. Note: If there are existing practice preferences and no user preferences are selected, the payment processing is done as follows: For practices with a single MID, the NextGen® Pay powered by InstaMed web form opens on your default browser and you can enter the credit card number. For practices with multiple existing MID's, the Profile and Using Ou

Sending Payment Balance

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Pay Bills from NextGen® PxP Portal

Patient Payments Using NextGen® Patient Engage powered by Luma

Payment Features of NextGen® Pay powered by InstaMed

Default Payment Method

Collect Payment Using Credit Cards on File

Collect Payment Using Credit Cards on File

Sending Payment Balance

Pay Bills from NextGen® PxP Portal

Patient Payments Using NextGen® Patient Engage powered by Luma

Payment Features of NextGen® Pay powered by InstaMed

Default Payment Method

Collect Payment Using Credit Cards on File

Collect Payment Using Credit Cards on File