Turn on Multi-Factor Authentication (MFA) for NextGen® PxP Portal Users

Patient Experience Help

Set Up Online Solutions Label

You can deactivate online solutions that are active for NextGen® PxP Portal in Site Generator. To activate an online solution, you must contact the NextGen® PxP Portal Integration team. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Administrator - Setup/Access, select Online Solutions > Edit Your Online Solutions.The Manage Your Online Solutions page opens. Enter a value in the Solution Label field next to the corresponding Solution Name. For Ask a Question, select Setup Available Labels. The Ask a Staff Configuration Options page opens, where you can set up questions related to staff configuration. Parent topic: Online Solutions for NextGen PxP Portal

Patient Experience Help

Set Preferences for Multi-Factor Authentication

By default, patients can request one-time password to their mobile number or email address for authenticating their NextGen® PxP Portal account during logon. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Multi-Factor Authentication. The Multi-Factor Authentication Settings page opens. To remove email as a method to get one time password, turn off Enable email as multi-factor authentication method. To avoid multi-factor authenticaton for a duration, you can set time in Trust device duration. You can set duration for 30, 60 or 90 days. If you select Disabled, the patients would have to perform multi factor authentication every time they logon to NextGen® PxP Portal Select Save Parent topic: Portal Solutions for Site Generator

Patient Experience Help

Activate NextGen® PxP Portal Account

When a patient visits a practice, the practice creates a patient account in NextGen® Enterprise EHR or NextGen® Enterprise PM and sends the enrollment invitation to the patient's registered email. If the mobile number is available, the invitation is also sent through a text message. The patient must activate the NextGen® PxP Portal account to access their health records and communicate with their practice. From the NextGen® PxP Portal enrollment email or text message you received, select Sign Up or copy and paste the URL into your browser.A verification page opens. Enter your ZIP code and date of birth, and then select Continue.The Create Security Details page opens. Account security information page Enter the details and then select Verify.The Verify Multi-Factor Authentication page opens. Enter the verification code you received from the email or text message, and then select Verify.The NextGen® PxP Portal account is activated and the NextGen® PxP Portal home page opens. Select Conti

Patient Experience Help

Reset Multi-Factor Authentication for Patients

You can reset the multi-factor authentication for your patient so that they can update their mobile number and email address when they log on to NextGen® PxP Portal. Log on to Practice Portal. To open the Patient Dashboard page, search for and select a patient. In the Patient Utilities section, select Reset Multi-factor Authentication.A message appears to indicate that the multi-factor authentication has been reset for patient. Parent topic: Viewing and Updating Patient Information

Patient Experience Help

Create NextGen® PxP Portal Account

Patients can create a NextGen® PxP Portal account from the logon page on their own. On the NextGen® PxP Portal logon page, select Create a new account.The Patient Information page opens. Patient Information page Enter the details, and then select Next.The Create Security Details page opens. Account security information page Enter the details and then select Verify.The Verify Multi-Factor Authentication page opens. Enter the verification code you received from the email or text message, and then select Verify.The NextGen® PxP Portal account is activated and the NextGen® PxP Portal home page opens. Select Continue.

NextGen Virtual Visits™ Help

Turning On Multi-Factor Authentication

You can raise a support ticket with NextGen Healthcare Support to turn on multi-factor authentication for your practice. After multi-factor authentication is turned on, users must verify their identity to log on to NextGen Virtual Visits™ by entering a security code sent to their mobile number or email address. Users are also prompted to select a security question and provide an answer during the login process. Security questions are mandatory to reset the password.

Turn on Multi-Factor Authentication (MFA) for NextGen® PxP Portal Users

Recommendations

Set Up Online Solutions Label

Set Preferences for Multi-Factor Authentication

Activate NextGen® PxP Portal Account

Reset Multi-Factor Authentication for Patients

Create NextGen® PxP Portal Account

Turning On Multi-Factor Authentication

Turn on Multi-Factor Authentication (MFA) for NextGen® PxP Portal Users

Set Up Online Solutions Label

Set Preferences for Multi-Factor Authentication

Activate NextGen® PxP Portal Account

Reset Multi-Factor Authentication for Patients

Create NextGen® PxP Portal Account

Turning On Multi-Factor Authentication