Translate Ask A Staff Questions into Other Languages

Patient Experience Help

Set Up Ask A Staff Questions for Patient Communication

In Ask A Staff, which provides bi-directional patient communication, you can define an unlimited set of question labels. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Ask A Staff. The Ask A Staff Configuration Options page opens. To add a question label, select Add a New Entry. A new row labelled Click to Edit appears. To change the label name, select Edit Label. To enable providers to prescribe medications, document CPT®, and diagnostic codes, select the corresponding Allow Clinical check box. To add providers and staff members to the NextGen® PxP Portal website, select the corresponding Specific to Individuals check box. To turn on the document attachment options, select the corresponding Allow Attachments checkbox. To set up permissions for a question label, select the corresponding Setup Permissions link. Translate Ask A Staff Questions into Other Languages You can set up different language

Patient Experience Help

Examples of Ask A Staff Permission Logic and Setup

Now that you have an understanding of the steps leading up to assigning permissions to users and how those permissions will effect workflows, below are some examples of how setting up different permissions can change the patient’s workflow in NextGen® PxP Portal. Different scenarios are explained to understand the workflow of Ask a Staff: Scenario/Setup One: One user and one location enabled for question - No dropdown menu for patient when question is selected in NextGen® PxP Portal. Scenario/Setup Two: One user enabled for multiple locations for question - Multi location menu dropdown reflected in NextGen® PxP Portal. Scenario/Setup Three: Multiple users, and multiple locations enabled for question - Location and provider dropdown menu reflected in NextGen® PxP Portal. One User and One Location Enabled for Question You can enable one user and one location for Ask a Staff question. One User and Multiple Locations Enabled for Question You can enable one user and multiple locations for A

Patient Experience Help

Manage Patient Questions

To view and manage the questions submitted by patients on a specific date, use the Ask a Question page. Note: You must respond to the patient questions through NextGen® Enterprise EHR or NextGen® Enterprise PM to ensure that the responses are saved to the patient’s chart. Log on to Practice Portal. Select Ask a Question. The Ask a Question page opens. Ask a Question To filter the questions, enter values in any of the Search Filters fields. Select Get Requests. Patients' questions matching your search criteria appear in the Search Results section. You can export a copy of the search results in the CSV and PDF formats. To view the details of a question, select the question's row. An overview of the requesting patient and the question appears. You can open the Patient Dashboard from the Patient Information section. You can manage the question by selecting an action in the Take Action section. The Ask a Provider section provides information about the patient, provider, and question. This s

Patient Experience Help

One User and Multiple Locations Enabled for Question

If one user and multiple locations are enabled for Ask a Staff question in Site Generator, then multi location dropdown menu is reflected when patient selects the question in NextGen® PxP Portal. Ask a Provider updated from Site Generator Solution_Ask a Provider Patient view for Ask a Provider in NextGen® PxP Portal Ask a Provider Parent topic: Examples of Ask A Staff Permission Logic and Setup

Patient Experience Help

One User and One Location Enabled for Question

If one user and one location is enabled for Ask a Staff question in Site Generator, then no dropdown menu is reflected when patient selects the question in NextGen® PxP Portal. Ask a Provider updated from Site Generator Solution_Ask a Provider Patient view for Ask a Provider in NextGen® PxP Portal Ask a Provider Parent topic: Examples of Ask A Staff Permission Logic and Setup

Patient Experience Help

Set Up Online Solutions Label

You can deactivate online solutions that are active for NextGen® PxP Portal in Site Generator. To activate an online solution, you must contact the NextGen® PxP Portal Integration team. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Administrator - Setup/Access, select Online Solutions > Edit Your Online Solutions.The Manage Your Online Solutions page opens. Enter a value in the Solution Label field next to the corresponding Solution Name. For Ask a Question, select Setup Available Labels. The Ask a Staff Configuration Options page opens, where you can set up questions related to staff configuration. Parent topic: Online Solutions for NextGen PxP Portal

Translate Ask A Staff Questions into Other Languages

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Set Up Ask A Staff Questions for Patient Communication

Examples of Ask A Staff Permission Logic and Setup

Manage Patient Questions

One User and Multiple Locations Enabled for Question

One User and One Location Enabled for Question

Set Up Online Solutions Label

Translate Ask A Staff Questions into Other Languages

Set Up Ask A Staff Questions for Patient Communication

Examples of Ask A Staff Permission Logic and Setup

Manage Patient Questions

One User and Multiple Locations Enabled for Question

One User and One Location Enabled for Question

Set Up Online Solutions Label