One User and One Location Enabled for Question

Patient Experience Help

One User and Multiple Locations Enabled for Question

If one user and multiple locations are enabled for Ask a Staff question in Site Generator, then multi location dropdown menu is reflected when patient selects the question in NextGen® PxP Portal. Ask a Provider updated from Site Generator Solution_Ask a Provider Patient view for Ask a Provider in NextGen® PxP Portal Ask a Provider Parent topic: Examples of Ask A Staff Permission Logic and Setup

Patient Experience Help

Multiple Users Multiple Locations Enabled for Question

If multiple users and multiple locations are enabled for Ask a Staff question in Site Generator, then multi-location and multiple provider dropdown menus are reflected when the patient selects the question in NextGen® PxP Portal. Ask a Provider updated from Site Generator Solution_Ask a Provider Patient view for Ask a Provider in NextGen® PxP Portal Ask a Provider Parent topic: Examples of Ask A Staff Permission Logic and Setup

Patient Experience Help

Examples of Ask A Staff Permission Logic and Setup

Now that you have an understanding of the steps leading up to assigning permissions to users and how those permissions will effect workflows, below are some examples of how setting up different permissions can change the patient’s workflow in NextGen® PxP Portal. Different scenarios are explained to understand the workflow of Ask a Staff: Scenario/Setup One: One user and one location enabled for question - No dropdown menu for patient when question is selected in NextGen® PxP Portal. Scenario/Setup Two: One user enabled for multiple locations for question - Multi location menu dropdown reflected in NextGen® PxP Portal. Scenario/Setup Three: Multiple users, and multiple locations enabled for question - Location and provider dropdown menu reflected in NextGen® PxP Portal. One User and One Location Enabled for Question You can enable one user and one location for Ask a Staff question. One User and Multiple Locations Enabled for Question You can enable one user and multiple locations for A

Patient Experience Help

Workflow User Enabled at One Location for Question

When workflow user is enabled at one location for question, patient does not receive any dropdown menu to select. Practice receives all messages for a question sent to the same workgroup and patients can not choose a specific provider or location, such as ‘Ask a Billing Question’ Setup: Manage Solutions for Personnel Types: Assign Billing Question to ‘Other’ Personnel Type Manage Location for Users: Assign appropriate locations to NextGen Admin user in ‘Other’ Personnel Type Manage Solutions for Users: Use defined filters to filter by Other, Billing Question Label, Locate NextGen Admin and Enable for one location Billing Question updated from Site Generator Solution_Billing Question Patient view for Billing Question in NextGen® PxP Portal Parent topic: Examples of using the Workflow User

Patient Experience Help

Set Up Ask A Staff Questions for Patient Communication

In Ask A Staff, which provides bi-directional patient communication, you can define an unlimited set of question labels. Open Site Generator, and then select NextGen Healthcare Site Administration. The Site Generator page opens. From Portal Solutions, select Ask A Staff. The Ask A Staff Configuration Options page opens. To add a question label, select Add a New Entry. A new row labelled Click to Edit appears. To change the label name, select Edit Label. To enable providers to prescribe medications, document CPT®, and diagnostic codes, select the corresponding Allow Clinical check box. To add providers and staff members to the NextGen® PxP Portal website, select the corresponding Specific to Individuals check box. To turn on the document attachment options, select the corresponding Allow Attachments checkbox. To set up permissions for a question label, select the corresponding Setup Permissions link. Translate Ask A Staff Questions into Other Languages You can set up different language

Patient Experience Help

Billing Question Setup from Site Generator

Scenario Example 1: Practice wants to have a billing question available on the NextGen® PxP Portal. They have one workgroup or multiple user who receives all messages related to Billing Question. Even though they have multiple physical locations on NextGen® PxP Portal, they would prefer no location or provider combination since the messages are going to the same recipients regardless. How to create Ask a Staff label? Log on to Site Generator. From Portal Solution, click Ask a Staff. Under Ask a Staff labels, select the Specific to Individuals and Allow Attachments check boxes for billing question label. Ask a Staff Labels How to assign Billing Question to Other group where NextGen Admin (Workflow User) is assigned? Log on to Site Generator. From Administrator - Setup/Access, click Permissions and Personnel Types and then click Manage Permissions. On the Manage Solutions For Personnel Types tab, filter by 'All Personnel Types' for personnel types and 'Billing Question' for available sol

One User and One Location Enabled for Question

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One User and One Location Enabled for Question

One User and Multiple Locations Enabled for Question

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Workflow User Enabled at One Location for Question

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