Review Your Productive Time and Recommendations from NextGen® Patient Engage powered by Luma

Patient Experience Help

View and Download Usage Reports in NextGen® Patient Engage powered by Luma

You can view and download the following usage metrics for NextGen® Patient Engage powered by Luma: Number of appointments booked through NextGen® Patient Engage powered by Luma No-show rate Rescheduling metrics Broadcast message deliverability Telehealth appointments Chat conversations You can use filters to view data based on date ranges, facilities, providers, and appointment types. Note: For more information, visit Luma Help Center. Open your Luma Dashboard. Select Insights Center > Reports. To view a specific data report, select Filters, select the filter criteria, and then select Apply Filters. You can lock the reporting filters to avoid reselecting the filters every time. Under Reports, expand and select the necessary section, and then scroll down to the end of the report to select Export. To email a report, do the following: Select a metric in the report, and then select the menu icon. Select Export, and then select from the Download or Send list. Parent topic: Review and Acknow

Patient Experience Help

Add the Appointment Charges and Prior Balance Columns to Your Schedule View

While viewing the schedule, you can review and select the appropriate co-pay and additional charges for the appointment based on the patient's insurance eligibility. You can also view notes and staff review information from the Schedule view. Before you begin You must use NextGen® Pay powered by InstaMed to access the Appt. Charge and Prior Balance columns in the Schedule Table view. If your practice is using the Additional Visit Charge functionality, the Appt. Charge column indicates the total visit payment charged to the patient. Otherwise, the Appt. Charge column displays only the patient's co-pay. The Prior Balance column displays the current outstanding patient balance. You can use the Note field to add important updates or information related to the appointment for future reference. You can view the following appointment statuses in Staff Review: Needs Review: The tasks related to the patient's appointments need your review or action. Pending Arrival: Pre-visit tasks are complete

Patient Experience Help

Schedule Patient Appointments

Open your Luma Dashboard. To schedule an appointment, do one of the following from the main page: Select Schedule. Select Coordination > Schedule. Select Search, select the patient if available or enter the patient information, and then select the patient. Select Schedule Appointment or Appointments, and then select Schedule Appointment. In the Schedule a new appointment window, verify the patient details, and then select Next. Select the necessary form from the screening question list, and enter the patient information. Select the patient insurance, and then select View Schedule. Select the appropriate time slot, and then select Confirm. The appointment is scheduled, and the application sends the automatic appointment confirmation message to the patient. Parent topic: Review and Acknowledge Patient PreCheck Forms

Patient Experience Help

Review Patient Insurance Eligibility and Co-pay, and Send Appointment Payment Link to Patients

You can review, add, edit, and save patients' insurance information to NextGen® Enterprise PM. You can also review the co-pay amount and send payment links before the patient's appointment. Before you begin You must do the following: Use the Insurance Writeback integration to automatically update the patient insurance information to NextGen® Enterprise PM. To configure co-pay review, additional charges, and payment sending, contact NextGen Healthcare Support. Open your Luma Dashboard. Do one of the following: Select Schedule. Select Coordination > Schedule. In Schedule, select Table from the Day list next to Filters.The appointments appear in a table. Select the necessary appointment menu "", and then select View appointment Details.You can also open the appointment details panel by selecting the appointment Status, Pt. Payments, Notes, Appt. Charge, Prior Balance, and Checklist Status values. The appointment details panel opens and displays the Review tab. Appointment details panel in

Patient Experience Help

Create and Send Messages to Patient Groups

You or your practice staff can send messages about office closures, inform patients about provider absences, and contact patients with the same upcoming procedure up to 10,000 patients at a time without manually calling each patient. To avoid unintentional messages, when sending a bulk message to more than 1,000 patients, the message is sent to the support team for review before sending to patients. After reviewing the message, the support team either approves and sends to patients or requests changes if needed. NextGen Healthcare recommends using only 320 characters and reviewing the NextGen® Patient Engage powered by Luma health message content policy before sending a broadcast message. The support team reviews and approves messages from 6 AM to 5 PM PST within one hour for messages submitted before 12 PM PST on business days. Note: For more information, visit Luma Help Center. Open your Luma Dashboard. Select Communication > Broadcasts, and then select Send Broadcast. Select Schedul

Patient Experience Help

Review and Acknowledge Patient PreCheck Forms

Open your Luma Dashboard. To review precheck forms such as clinical intake, feedback, and consent or policy documents completed by the patient before you join an appointment, scroll down to Action Queue and Patient Activity. The completed forms appear in the corresponding category. To view form details, double-click the necessary form type. To indicate that you acknowledge the form, select the corresponding form, and then select Acknowledge. Add the Appointment Charges and Prior Balance Columns to Your Schedule View While viewing the schedule, you can review and select the appropriate co-pay and additional charges for the appointment based on the patient's insurance eligibility. You can also view notes and staff review information from the Schedule view. Review Patient Insurance Eligibility and Co-pay, and Send Appointment Payment Link to Patients You can review, add, edit, and save patients' insurance information to NextGen® Enterprise PM. You can also review the co-pay amount and sen