Schedule Patient Appointments

Patient Experience Help

Create, Review, and Manage Waiting Lists

When a patient cancels an appointment, the application automatically sends appointment offers to patients on the waiting list to fill the available slot. However, you can manually send offers to patients whose waiting list slots match the available appointment. Note: For more information, visit Luma Help Center. Open your Luma Dashboard. Select Coordination > Waitlists. The list of active waiting lists appear. In the Waitlists window, select Add patient to waitlist. In Appointment Information, search for and select a patient, enter the necessary information, and then select Save. To add an outside patient to the waiting list, in Appointment Information, select If your patient isn’t in the system, add them, enter the necessary patient and appointment information, and then select Save. Optional: To add patients to the waiting list from the search, do the following: From the home page, select Search, and then in Search, select View all patients. Search for and select the patient, and then

Patient Experience Help

View and Add Patient Insurance and Co-pay Information

Open your Luma Dashboard. Select Search. In the Search window, select the patient; for a new patient, enter the necessary details, and then select the patient entry. The Chart tab opens in the patient window. To view insurance verification and appointment co-pay details, select Financial, and then review information on the appropriate tabs. To view other insurance details, you can select View Insurance from the Files section. To update the insurance details, select the corresponding insurance options menu icon, select Edit, and then update and save the information. To add insurance details, do the following: Select Files, and then select Add insurance. In the Insurance Information window, enter the necessary information. Select Set as primary insurance if needed, and then select Save. Parent topic: Review and Acknowledge Patient PreCheck Forms

Patient Experience Help

Add the Appointment Charges and Prior Balance Columns to Your Schedule View

While viewing the schedule, you can review and select the appropriate co-pay and additional charges for the appointment based on the patient's insurance eligibility. You can also view notes and staff review information from the Schedule view. Before you begin You must use NextGen® Pay powered by InstaMed to access the Appt. Charge and Prior Balance columns in the Schedule Table view. If your practice is using the Additional Visit Charge functionality, the Appt. Charge column indicates the total visit payment charged to the patient. Otherwise, the Appt. Charge column displays only the patient's co-pay. The Prior Balance column displays the current outstanding patient balance. You can use the Note field to add important updates or information related to the appointment for future reference. You can view the following appointment statuses in Staff Review: Needs Review: The tasks related to the patient's appointments need your review or action. Pending Arrival: Pre-visit tasks are complete

Patient Experience Help

View and Download Usage Reports in NextGen® Patient Engage powered by Luma

You can view and download the following usage metrics for NextGen® Patient Engage powered by Luma: Number of appointments booked through NextGen® Patient Engage powered by Luma No-show rate Rescheduling metrics Broadcast message deliverability Telehealth appointments Chat conversations You can use filters to view data based on date ranges, facilities, providers, and appointment types. Note: For more information, visit Luma Help Center. Open your Luma Dashboard. Select Insights Center > Reports. To view a specific data report, select Filters, select the filter criteria, and then select Apply Filters. You can lock the reporting filters to avoid reselecting the filters every time. Under Reports, expand and select the necessary section, and then scroll down to the end of the report to select Export. To email a report, do the following: Select a metric in the report, and then select the menu icon. Select Export, and then select from the Download or Send list. Parent topic: Review and Acknow

Patient Experience Help

Communicate with Your Patients and Practice Staff

You can use internal notes to communicate with your practice staff and patient care teams to keep patient-specific discussions, staff notes, and message history within the patient chat. Note: Internal notes are available only for providers and practice staff. Open your Luma Dashboard. Select My Chats, or select Communication > Hub. My Chats opens on the Collaboration Hub page. To send a message to a patient, search for and select the patient chat, and clear the Internal message checkbox. Enter your message or insert existing text from Message Library, and then select Send Message, SMS, or Email. You can add the necessary variable inside the brackets from the Insert Squiggly list, lock the message to secure patient health information (PHI) details, and attach a file. For example, if you select the {{patient.firstname}} variable, the application automatically fills in each recipient's first name from the information on their profile. Optional: To filter chat messages, in Collaboration Hu

Patient Experience Help

Review Patient Insurance Eligibility and Co-pay, and Send Appointment Payment Link to Patients

You can review, add, edit, and save patients' insurance information to NextGen® Enterprise PM. You can also review the co-pay amount and send payment links before the patient's appointment. Before you begin You must do the following: Use the Insurance Writeback integration to automatically update the patient insurance information to NextGen® Enterprise PM. To configure co-pay review, additional charges, and payment sending, contact NextGen Healthcare Support. Open your Luma Dashboard. Do one of the following: Select Schedule. Select Coordination > Schedule. In Schedule, select Table from the Day list next to Filters.The appointments appear in a table. Select the necessary appointment menu "", and then select View appointment Details.You can also open the appointment details panel by selecting the appointment Status, Pt. Payments, Notes, Appt. Charge, Prior Balance, and Checklist Status values. The appointment details panel opens and displays the Review tab. Appointment details panel in

Schedule Patient Appointments

Recommendations

Create, Review, and Manage Waiting Lists

View and Add Patient Insurance and Co-pay Information

Add the Appointment Charges and Prior Balance Columns to Your Schedule View

View and Download Usage Reports in NextGen® Patient Engage powered by Luma

Communicate with Your Patients and Practice Staff

Review Patient Insurance Eligibility and Co-pay, and Send Appointment Payment Link to Patients

Create, Review, and Manage Waiting Lists

View and Add Patient Insurance and Co-pay Information

Add the Appointment Charges and Prior Balance Columns to Your Schedule View

View and Download Usage Reports in NextGen® Patient Engage powered by Luma

Communicate with Your Patients and Practice Staff

Review Patient Insurance Eligibility and Co-pay, and Send Appointment Payment Link to Patients