Resend a Failed Patient Invitation

Patient Experience Help

Patient Did Not Receive an Invitation

If the patient does not receive an enrollment invitation, you should check the following: You need to verify that correct PxP Agents are running in PxP Portal Integration Tool (PPIT). You need to verify that the patient email address is removed from the Email Communication (Opt Out) section from Site Generator. You can search for, view, and resend the failed patient invitations from Practice Portal. Verify the following configurations in Site Generator before sending a patient invite. Enable the following solutions on the Manage Your Online Solutions page: IHG Integration API 2.0 Patient ActivationNote: The Don't send invitation emails check box on the Patient Activation page must be cleared. Ensure that users and providers are mapped. Verify if the configuration is affecting a single practice staff member and all patients. Verify if the configuration is affecting a single patient. Ensure that all the patient information fields are correctly entered by the practice to send an invite th

Patient Experience Help

View Failed Patient Invitations

You can search for, view, and resend failed patient invitations. Log on to Practice Portal. Select Patient Activation. The Patient Activation page opens. The Patient Activation includes a list of choices in the left pane In the left pane, select Failures. The Parser and Activation Email Failures page lists the failed patient invitations. For each failed invitation, the Parser and Activation Email Failures displays the patient name, invitation date, number of retries, next retry date, email address, failure reason, and a link to view details Optional: Perform the following steps as needed: To... Do This... Filter your search Enter the patient's first and last names or a date range. You can search for a maximum of three months of invitations at one time. Resend multiple invitations Select the invitations and select Re-send Invitation(s). View the details of a failed invitation Select View in the right column of the invitation's row. The Activation Email Failure Details pane appears. From

Patient Experience Help

Enrollments Issues

To access NextGen® PxP Portal, patients must complete their enrollment and create an account in NextGen® PxP Portal. You can send an enrollment invitation email to patients from NextGen® Enterprise EHR or NextGen® Enterprise PM. The patient can click the invitation link in the email and complete the enrollment in NextGen® PxP Portal. You can encounter issues such as patient not receiving invites NextGen® Enterprise EHR, failed invites and their pre-verification. You can use the information in this section to address any enrollment issues and find solutions. Patient Did Not Receive an Invitation You can perform necessary checks to rectify the patient invitation failures. Resend a Failed Patient Invitation You can locate the failed patient enrollment invites and resend new invites. Check Enrollment Issue for Single Staff Member Enrollment issues can affect a single staff member of a practice and all users. Verify PxP Agents Running in PxP Portal Integration Tool (PPIT) You can confirm if

Patient Experience Help

Patient Activation Report Contents

The Patient Activation report contains the following information for each date when invitations are sent: Activated The number of patients who have activated their NextGen® PxP Portal account. Pending The number of patients who have not yet activated their account, and their invitation has not expired yet. Expired The number of patients who have not activated their account within the required period. For most practices, the invitation expires within 40 days after the first invitation is sent. Sent Invitations The number of invitations to join NextGen® PxP Portal that were successfully sent to patients. Failures The number of invitations that does not reach patients. Such failures typically occur when there is an invalid email address on the patient file. Self Registered The number of patients who have created an account in NextGen® PxP Portal without an invitation. Parent topic: Managing Patient Invitations

Patient Experience Help

View Patient Activation Reports

The Patient Activation report provides details of all outgoing NextGen® PxP Portal invitations during a specific period. This report includes data about the number of invitations sent per day, successful activations, and failed invitations. Log on to Practice Portal. Select Patient Activation. The Patient Activation page opens displaying the Patient Reports section. The Patient Reports section displays options for grouping or filtering information by date In Group By, select the grouping period for the report. From Filter By Date, select the date range for generating the report. You can search up to a maximum of three months of invitations at one time. Select Filter Patient Invitations. The Report Results section displays all the invitations that the practice has sent during the selected period. The Report Results section displays a list of dates and indicates the number of invitations from each date that have a given status To view the specific list of patients for each category, sele

NextGen® PxP Portal Provider Guide for NextGen® Enterprise PM

Resend an Enrollment Invitation

If after 24 hours, there is no response to an enrollment invitation and the enrollment status is Pending, you can resend the invitation. Open NextGen® Enterprise PM. On the Patient Information Card, select Pending.A message appears stating that the patient has not responded to the enrollment invitation. Note: If the patient information is deleted from any of the mandatory fields for enrollment, a message appears listing the fields that must be updated. Select Resend Invitation. Note: If the administrator has set the invitation expiry period to more than 24 hours, the patient does not receive the enrollment invitation email. For more information, go toNextGen Healthcare Success Community, and download theUser Guide for NextGen® PxP Portal Site Generator. Parent topic: Invitation Based Enrollment See also Send Enrollment Invitation Mandatory Fields for Enrollment

Resend a Failed Patient Invitation

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Patient Did Not Receive an Invitation

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Patient Activation Report Contents

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Resend an Enrollment Invitation

Resend a Failed Patient Invitation

Patient Did Not Receive an Invitation

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View Patient Activation Reports

Resend an Enrollment Invitation