NextGen Knowledge Center

Make an Encounter Correction

The green checkmarks next to the steps aid you in tracking the correction process.
  1. In the Step 1 text field, type what is wrong with the encounter that needs to be corrected. Be very specific about what needs to be corrected and what is wrong in the documentation.
  2. Select the Add to Grid button to add your Step 1 field entry to the grid. You can add multiple corrections that may be needed on a single encounter.
    Encounter correction on the Correction template

  3. Select the correction that you added to the grid.
  4. After the actions under Step 2 have been taken, select the appropriate checkboxes under the Step 2 header.
  5. Select Task to Therapist, select recipients, and then select Task to send the task.
  6. Make the necessary corrections on the template where the incorrect data is.
  7. After the chart has been corrected, under Step 3, select the Please refer to field, and then select the part of the encounter that is being corrected.
  8. In the FOR OFFICE USE ONLY - Correction Summary field, enter which section of the template the error is located in and the steps taken to resolve the issue.
  9. Select Update Grid.
  10. Select the Provider Reviewed checkbox.
    The user’s name enters the signoff field, with a date and time stamp.