Payments from Patients

A payment made through NextGen® PxP Portal is electronically transmitted to NextGen® Enterprise PM. When the payment is received in NextGen® Enterprise PM, a payment batch is created and the payment from NextGen® PxP Portal is added to it. The payment batch is named as PORTAL_PAYMENTS_dateandtimestamp. For example, if the payment is received on 12/03/2020 at 04.43, the payment batch PORTAL_PAYMENTS_202012030443 is created.

Batches are created based on the settings in PxP Portal Integration Tool. You can create daily batches or batches. New payments are added to the latest batch created. For more information on configuring batches, go to NextGen Healthcare Success Community and download the latest NextGen PXP Portal Integration Tool User Guide for NextGen® PxP Portal.

You can view all the payments in a batch by opening the ledger. The Tracking Desc column on the Transaction Ledger window displays the type of payment made by the patient.

You can view the charge breakup of the payment. The payment is added to the corresponding guarantor's account and is spread across the charge line items. The payment for different charges in an account is made based on the Transactions settings on the Practice Preferences window. For more information on configuring the transaction preferences, go to NextGen Healthcare Success Community and download the latest File Maintenance Preference Guide for NextGen Enterprise.