You can only message patients with the Completed or Completed with Guardian enrollment status.
Note: When the patient's demographic information is updated, the My Information page in the portal is automatically updated. From the My Information page, patients can update their demographic information and set up their preferred method to receive notifications.
On the NextGen® Enterprise PM main toolbar, select the Mailbox button.
From the list in the upper-right corner of the window, select Patient Portal.
Important: The Patient Portal option does not appear in the list if your NextGen® PxP Portal license is not available or has expired.
A list of patient portal folders appears in the left pane. A list of messages appears in the right pane.
Select the New Message button. .
The Patient Portal Message window opens.
On the Patient Portal Message window, select the arrow on the To button, and do any of the following:
To add the current patient (whose chart is open), select the patient name.
To add another patient, select Add Patient, and then on the People Lookup window, search for and select the patient.
button. .
The Patient Portal Message window opens.