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You are required to turn on the ability to send and receive messages between your server and the NextGen Healthcare communications portal. To enable secure messaging, you must install NextGen® Communication Services application and enable Surescripts agents.
The installation of NextGen® Communication Services is performed by the NextGen Healthcare Support. You can contact your Implementation Specialist or NextGen Healthcare Customer to schedule the installation.
NextGen® Enterprise EHR 5.8 or higher requires NextGen® Communication Services 5.8. If you have an earlier version of NextGen® Communication Services, you must update it.
For more information about NextGen® Communication Services, go to NextGen Healthcare Success Community and download the latest NextGen® Communication Services Configuration Guide for NextGen ePrescribing. For more information about the steps required to update NextGen® Communication Services, go to NextGen Healthcare Success Community and download the latest User Guide for NextGen® Communication Services.