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NextGen® Enterprise EHR Help
The Communication component enables you to document calls or communications that can then be placed on a template. This provides a more functional space to maintain and update data, rather than static form fields of telephone call templates. This component functions as a data-driven workflow to document call types that provide a resource for users to document as well as take any necessary follow-up actions produced by the call. The component is made up of the Communication Component Grid and Action Panel. The Communication component enables a streamlined approach to documenting calls for the following categories: Billing Questions Charges Forms/Record Requests Medical Questions Medication Management Referral Request Test Results Request Other Note: For NextGen® Enterprise, 5.8 UD2 and above, the Communication component must be configured in Template Editor to place on a template. Open the Communication Component Permission Settings Communication Component Grid Action Panel Shared ElemeUse the Communication Component
NextGen® Adaptive Content Engine Help Enterprise 8
You can open the Telephone Communication template from the Templates module. Open NextGen® Enterprise EHR. To open the Templates module on a patient encounter, do one of the following: On the Categories or Encounter History tab, select Open Template. On Top Toolbar, select Templates . On the main menu, select File > New > Template. The Select Template window opens. In Medical Records tab, in Show, select All. Select Telephone Communication and select OK. The Telephone Communication template opens. Telephone Communication The tabs on the Telephone Communication template appear based on the selected Specialty and Visit Type. You can configure the tabs on the Framework Content system template. Parent topic: Telephone CommunicationOpen the Telephone Communication Template
NextGen® Adaptive Content Engine Help Enterprise 8
You can open the Telephone Call template to record information gathered during a telephone conversation with the patient. Before you begin Using the Call/Communication link, if you want to open the Telephone Call template by default, then you must clear the Launch Telephone Communication check box at the practice level on the Practice Configuration template. Open NextGen® Enterprise EHR. To open the Telephone Call template, do one of the following: On the Intake template, select the Call/Communication link. On the Patient Information Card, select the Telephone Communication link. The Telephone Call template opens. Parent topic: Managing the Telephone Call TemplateOpen the Telephone Call Template
NextGen® Adaptive Content Engine Help Enterprise 8
You can add modes of communication for the patient management plan in the Management Plan Communication template. Open NextGen® Enterprise EHR. To open the Templates module on a patient encounter, do one of the following: On the Categories or Encounter History tab, select Open Template. On Top Toolbar, select Templates . On the main menu, select File > New > Template. The Select Template window opens. In the Show section, select All. Select Management Plans, and then select OK.The Management Plans template opens. Select the values for Specialty and Visit Type, and then select a management plan in the grid. Manage Actions The Manage Actions grid expands displaying the management plan. Manage Actions Select a management plan, and then select Communication. Note: A message appears, when you select a management plan that has the communication mode added. The Management Plan Communication template opens. Management Plan Communication Select an action type. To record the details for Spoke wiAdd Communication Modes for Management Plans
NextGen® Adaptive Content Engine Help Enterprise 8
Select the applicable reason from the left pane of the Communication panel. Click Add. Note: If you want to document only outgoing call details, click the Outgoing Call button. The corresponding template opens. In the template, enter the appropriate details in the Call Information, Contact Information, Communication, Comments and Actions sections. Note: You can use the My Phrases link at the top-right of the Comments field to add comments. For more information on managing and using the My Phrases functionality, go to NextGen Healthcare Success Community, and download the latest Getting Started User Guide forNextGen®Adaptive Content Engine. If you want to task the details to a recipient for any further action, click Priority and select the priority of the task. Click Send & Close. The Select Task Recipient template opens. Select the recipient from the Available Users/Workgroups pane. Click Add User(s). The selected recipient name moves to the Task Recipients pane. Click OK. Select the ORecord a Telephone Conversation in the Communication Panel
NextGen® Enterprise EHR Help
In NextGen Care® Population Management Hub, to view the patients list, do one of the following: From the Cohorts tab, run a report. From the My Lists tab, run a list. From the Appointment Book tab, filter the patients. The patient list appears in the patient grid. In the patient grid, select the check box to the left of the patient's name. From Chart, select EHR Chart. A list appears displaying up to ten favorite templates. Do one of the following: To open a template with an existing unlocked encounter, select an encounter from the required template. To open a template with a new encounter, select the template name, and then select Yes to create a new encounter. Note: For NextGen® Enterprise EHR version 5.9 or earlier, you cannot select an encounter from NextGen Care® Population Management Hub. If an unlocked encounter exists for the current date, the template opens with that encounter. If there are no unlocked encounters for the current date associated with the template, you can creat