NextGen Knowledge Center

Fix Mismatched File Format

A mismatched file format can occur when:
  • A document that is not in plain text is opened as a plain text file.
  • A document is saved in the wrong file format in the database; for example, the value stored in the database is .docx; but the format is actually .rtf. In these cases, the system attempts to determine the actual format of the document and load it.
  1. Select the File Format Info button that is displayed in the TX Text or HighEdit viewer.
    The Mismatched file format window opens.

  2. Review the generated document.
  3. If the document looks correct, you can accept the default of Do Nothing.
    The application determines the format every time you open the document.

    If the documents that cannot be loaded using the specified format in the database, select Fix the database record to store the document in the system-determined file format. After the update, the document always opens in this format.

  4. If the document does not display properly, select Try a different viewer, and then select the HighEdit or TX Text option.
  5. Select the Show additional info link to expand the window.
    The following information are displayed:
    • Format specified in the database
    • Format that the document was opened in

      Other formats that the system tried to open the document in Point to each format type for a description

    • Error messages for load failures

    The Show additional info link changes to Hide additional info. Select this link to hide the file format information.

  6. Select Finish.