Acknowledge NextGen® Enterprise EHR Alerts

NextGen® Enterprise EHR Help

Acknowledge NextGen® Enterprise EHR Alerts

When you open a patient's chart, any alert marked for acknowledgement appears for you to read and acknowledge, even if another user has already acknowledged it. You can acknowledge the alert immediately or at a later time. You can acknowledge multiple alerts at a time. On the Patient Alerts window, select Add/Edit. The Add/Edit Alerts window opens. Select the alert row(s), and then select Acknowledge. The Patient Alerts window closes. If you open the Patient Alerts window again, a green check mark appears next to the alert type. Note: After you acknowledge an alert, the alert does not display for your acknowledgment again during the same logon session. However, the alert appears for acknowledgment by other users who access this patient chart. Snooze and Acknowledge NextGen Enterprise EHR Alerts Parent topic: EHR Alerts Tab See also Snooze and Acknowledge NextGen Enterprise EHR Alerts

NextGen® Enterprise EHR Help

Snooze and Acknowledge NextGen® Enterprise EHR Alerts

Snooze and Acknowledge NextGen® Enterprise EHR Alerts Snooze and Acknowledge NextGen® Enterprise EHR Alerts You can set a snooze option to delay the display of selected alerts for a specified time period outside the current session. You must have operations rights to Snooze Patient Alerts. For more information, go to NextGen Healthcare Success Community, and download the System Administrator Guide for NextGen® Enterprise. On the Patient Alerts window, select the flagged alert line(s) to snooze. From the Click to Snooze Selected Alert(s) for list, select 24 Hours, 48 Hours, or 72 Hours, and then select Snooze & Acknowledge. The timer icon appears next to the alert type and snoozes the alert(s) for the set amount of time. To close the Patient Alerts window, select Close . Parent topic: Acknowledge NextGen Enterprise EHR Alerts

NextGen® Enterprise EHR Help

EHR Alerts Tab

The EHR tab displays the total number of NextGen® Enterprise EHR alerts and lists each alert type and message in a table. Certain alerts may be set to display in bold red type with a flag symbol to make them stand out in the list. The alerts that require acknowledgement are placed at the top of the chart and are selected by default when you open the Patient Alerts window. You can filter NextGen® Enterprise EHR alerts by type and change the sort order. You can also remove alerts if they are not needed. To perform alert actions, you can select buttons at the bottom of the window or select actions from a right-click menu. Filter NextGen Enterprise EHR Alerts by Type Sort Alerts Acknowledge NextGen Enterprise EHR Alerts Remove NextGen Enterprise EHR Alerts Parent topic: View Patient Alerts

NextGen® Enterprise EHR Help

Snooze and Acknowledge NextGen® Enterprise EHR Alerts

Snooze and Acknowledge NextGen® Enterprise EHR Alerts Snooze and Acknowledge NextGen® Enterprise EHR Alerts You can set a snooze option to delay the display of selected alerts for a specified time period outside the current session. You must have operations rights to Snooze Patient Alerts. For more information, go to NextGen Healthcare Success Community, and download the System Administrator Guide for NextGen® Enterprise. On the Patient Alerts window, select the flagged alert line(s) to snooze. From the Click to Snooze Selected Alert(s) for list, select 24 Hours, 48 Hours, or 72 Hours, and then select Snooze & Acknowledge. The timer icon appears next to the alert type and snoozes the alert(s) for the set amount of time. To close the Patient Alerts window, select Close . Parent topic: Acknowledge NextGen Enterprise EHR Alerts

NextGen® Mobile Help

Managing Patient Alerts

If your clinic is enabled to support patient alerts, you can view the patient alerts by selecting Alerts icon on the Patient Chart view. Note: You must link your NextGen® Enterprise credentials to your dictator in NextGen® Mobile Cloud Portal and set your credentials as default on logon. Patient Alerts View When a patient has alerts that require your acknowledgement, the Patient Alerts window automatically opens the alerts every time you open the Patient Chart window. You can select Acknowledge to acknowledge all the alerts and quit the view. You can select Acknowledge and Snooze on the Patient Alerts window and select a duration for the alert to snooze. The patient alert does not appear again until the set time expires. Note: You can refresh the Patient Alerts window by swiping down on the screen. Turn on Patient Alerts You can turn on patients alerts in NextGen® Mobile. Parent topic: View Details in Patient Charts

NextGen® Mobile Help

Managing Patient Alerts

If your clinic is enabled to support patient alerts, you can view the patient alerts by selecting Alerts icon on the Patient Chart view. Note: You must link your NextGen® Enterprise credentials to your dictator in NextGen® Mobile Cloud Portal and set your credentials as default on logon. Patient Alerts View When a patient has alerts that require your acknowledgement, the Patient Alerts window automatically opens the alerts every time you open the Patient Chart window. You can select Acknowledge to acknowledge all the alerts and quit the view. You can select Acknowledge and Snooze on the Patient Alerts window and select a duration for the alert to snooze. The patient alert does not appear again until the set time expires. Note: You can refresh the Patient Alerts window by swiping down on the screen. Turn on Patient Alerts You can turn on patients alerts in NextGen® Mobile. Parent topic: View Details in Patient Charts

Acknowledge NextGen® Enterprise EHR Alerts

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Acknowledge NextGen® Enterprise EHR Alerts

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Acknowledge NextGen® Enterprise EHR Alerts

Acknowledge NextGen® Enterprise EHR Alerts

Snooze and Acknowledge NextGen® Enterprise EHR Alerts

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Snooze and Acknowledge NextGen® Enterprise EHR Alerts

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Managing Patient Alerts