NextGen Knowledge Center

Others Cannot Hear You

Condition

You speak but the listener cannot hear your voice.

Cause

You have an issue with your microphone.

Remedy

  1. For Windows® , verify the microphone is on.
  2. In the windows taskbar, right-click the audio icon, and then select Open Sound settings.
    Audio menu on teh Windows taskbar

  3. Confirm that the volume for the speaker has a bar that moves when you speak. If it does not, select Troubleshoot and follow the instructions.
    Test your microphone setting

  4. Confirm you have an input device (microphone).
    Choose your input device setting

Others Cannot Hear You